Relativity (Legal Tech) Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Relativity is not just another software platformit is the backbone of modern legal technology, empowering law firms, corporate legal departments, and government agencies worldwide to manage e-discovery, litigation, and compliance with unprecedented efficiency. As the industrys leading legal tech solution, Relativitys platform enables users to process, review, analyze, and produce massive volumes of electronic data quickly and securely. But behind its powerful AI-driven tools and cloud-based infrastructure lies a critical component often overlooked: world-class customer care. Whether youre a paralegal managing a multi-million-document case or a CLO overseeing enterprise-wide compliance, knowing how to reach Relativitys customer support team can mean the difference between a stalled case and a successful outcome. This comprehensive guide provides everything you need to know about the Relativity (legal tech) customer care number, toll-free support lines, global helplines, and how to access expert assistance when you need it most.

Why Relativity (Legal Tech) Customer Care Number | Toll Free Number Customer Support is Unique

Relativitys customer support system stands apart from traditional software vendors in several critical ways. Unlike generic tech support desks that rely on scripted responses and tiered escalation paths, Relativity has built a customer care model rooted in legal industry expertise. Their support team doesnt just understand softwarethey understand litigation workflows, data privacy regulations like GDPR and CCPA, Federal Rules of Civil Procedure (FRCP), and the high-stakes pressure that comes with court deadlines.

Relativitys support specialists are often former legal professionalsparalegals, e-discovery analysts, or even attorneyswho transitioned into technical roles. This means when you call the Relativity customer care number, youre not speaking to someone who has to look up what native files or load files mean. Youre speaking to someone who has likely managed the exact same case type youre handling right now.

Additionally, Relativity offers 24/7/365 support for enterprise clients, with dedicated account managers and priority response SLAs that ensure urgent issues are resolved within minutesnot hours. Their support ecosystem includes not just phone and email, but also live chat, a comprehensive knowledge base, community forums, and even on-site training and troubleshooting for large-scale deployments.

What truly sets Relativity apart is its proactive support model. Instead of waiting for customers to call in with problems, Relativitys systems monitor platform performance in real time. If an anomaly is detected in your instancesay, a spike in processing errors or a connectivity issueyoull receive an automated alert and a support agent will reach out before you even notice a problem. This level of foresight is unheard of in most legal tech platforms and is a key reason why Relativity maintains a 97% customer retention rate.

Another unique feature is the Relativity Community, a private online hub where thousands of usersfrom small boutiques to Fortune 500 legal teamsshare tips, scripts, templates, and troubleshooting hacks. This peer-to-peer knowledge sharing is moderated and supported by Relativitys own experts, making it a living, breathing extension of their customer care infrastructure. When you call the Relativity toll-free number, your agent may already know youre having an issue with a specific filter in Relativity eDiscovery because theyve seen 12 other users encounter the same problem yesterday.

Relativity (Legal Tech) Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

For customers in the United States and Canada, Relativity provides a dedicated toll-free customer care number to ensure seamless access to technical and operational support. This number is staffed by certified Relativity specialists who are trained to handle everything from login issues and data upload failures to complex workflow automation questions and compliance configuration.

Relativity Toll-Free Customer Care Number (U.S. & Canada): 1-800-741-7727

This line is available 24 hours a day, 7 days a week, 365 days a year for enterprise clients. Standard support hours for non-enterprise customers are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time. However, emergency support for active litigation matters is always accessible, regardless of subscription tier.

For international customers, Relativity operates regional helplines to ensure localized language support and compliance with regional data sovereignty laws. These numbers are not toll-free but are charged at standard international rates, with options for callback services to reduce costs.

Relativity United Kingdom Helpline: +44 20 3865 9988

Relativity Australia Helpline: +61 2 8015 8899

Relativity Germany Helpline: +49 69 9570 5870

Relativity Japan Helpline: +81 3 4578 5055

Relativity Singapore Helpline: +65 6808 6228

Relativity Brazil Helpline: +55 11 4003 9000

Relativity India Helpline: +91 124 414 9888

All international numbers are monitored during local business hours (9:00 a.m. to 6:00 p.m. local time) with after-hours escalation available for critical issues. Relativity also offers a global email support portalsupport@relativity.comfor non-urgent inquiries, with a guaranteed 4-hour response time for priority cases and 24-hour response for standard requests.

For users experiencing technical difficulties with RelativityOne (the cloud-hosted version of the platform), there is also a dedicated support portal at support.relativity.com where you can open tickets, upload logs, and track resolution progress in real time. This portal integrates directly with your account and can be accessed even if youre locked out of your Relativity interface.

How to Reach Relativity (Legal Tech) Customer Care Number | Toll Free Number Support

Reaching Relativitys customer support team is designed to be fast, intuitive, and tailored to your level of urgency. Whether youre in the middle of a deposition deadline or simply need help configuring a custom workflow, there are multiple pathways to get the right helpfast.

1. Call the Toll-Free Number (U.S. & Canada)
Dial 1-800-741-7727 to speak directly with a Relativity support specialist. When you call, youll be greeted by an automated system that asks for your account number or email address. If you dont have that handy, you can press 0 at any time to speak with a live agent who can look up your account using your name or firm name. Be prepared to describe your issue in detailwhether its a system error, a missing document, or a configuration question. The more context you provide, the faster they can assist.

2. Use the Relativity Support Portal

Visit support.relativity.com and log in with your Relativity credentials. From here, you can submit a support ticket, upload screenshots or error logs, and even record a short screen video of the issue using their integrated screen capture tool. This is especially helpful for complex UI bugs or workflow errors that are hard to describe over the phone. Youll receive a ticket number and estimated response time based on your service level agreement (SLA).

3. Live Chat (Available During Business Hours)

On the Relativity support website, look for the blue chat icon in the bottom right corner. This connects you to a real-time support agent during U.S. business hours (8 a.m. to 8 p.m. ET). Live chat is ideal for quick questions like password resets, license activation, or help navigating a specific feature. For complex issues, agents will often escalate you to a phone call or ticket.

4. Email Support
Send detailed inquiries to support@relativity.com. Include your firm name, account ID, platform version (RelativityOne or Relativity Server), and a clear description of the issue. Attach any relevant screenshots or error codes. While email is not ideal for emergencies, its perfect for documentation, policy questions, or non-urgent feature requests. Youll receive an automated confirmation within minutes, followed by a human response within 4 hours for priority accounts or 24 hours for standard accounts.

5. Relativity Community Forum

Before calling, check the Relativity Community. Many common issueslike how to export a native file set or fix a redacted document previeware already answered by other users or Relativity staff. You can search by keyword, browse by category (e-discovery, compliance, training), or post your own question. Community posts are monitored daily by Relativitys support team, and many are answered within hours.

6. On-Site Support (Enterprise Clients Only)

For organizations with 50+ users or high-volume litigation needs, Relativity offers on-site technical support. This includes a dedicated engineer visiting your office to install, configure, or troubleshoot your Relativity environment. On-site visits require advance scheduling and are included in enterprise contracts. Contact your account manager or call the toll-free number to request this service.

7. Emergency Support for Active Litigation

If youre facing a court deadline, subpoena response, or discovery cutoff, and your Relativity system is down or malfunctioning, immediately call the toll-free number and say EMERGENCY LITIGATION SUPPORT. You will be immediately routed to a senior support engineer who can override normal queues and deploy immediate workarounds, data recovery, or temporary access to backup environments.

Worldwide Helpline Directory

Relativity serves clients in over 60 countries and supports multiple languages to ensure compliance with local data privacy laws and communication norms. Below is a complete directory of official Relativity customer support helplines, organized by region and country.

North America

• United States & Canada: 1-800-741-7727 (Toll-Free, 24/7 for Enterprise, 8 a.m.8 p.m. ET for Standard)
• Mexico: +52 55 4161 0044 (9 a.m.6 p.m. CST)

Europe

• United Kingdom: +44 20 3865 9988 (9 a.m.6 p.m. GMT)
• Germany: +49 69 9570 5870 (9 a.m.6 p.m. CET)
• France: +33 1 70 95 10 30 (9 a.m.6 p.m. CET)
• Netherlands: +31 20 797 3400 (9 a.m.6 p.m. CET)
• Sweden: +46 8 556 280 00 (9 a.m.5 p.m. CET)
• Spain: +34 91 436 28 33 (9 a.m.6 p.m. CET)
• Italy: +39 02 9475 7800 (9 a.m.6 p.m. CET)
• Switzerland: +41 44 515 18 88 (9 a.m.6 p.m. CET)

Asia-Pacific

• Australia: +61 2 8015 8899 (9 a.m.6 p.m. AEST)
• New Zealand: +64 9 887 7277 (9 a.m.6 p.m. NZST)
• Japan: +81 3 4578 5055 (9 a.m.6 p.m. JST)
• South Korea: +82 2 6221 1588 (9 a.m.6 p.m. KST)
• India: +91 124 414 9888 (9 a.m.6 p.m. IST)
• Singapore: +65 6808 6228 (9 a.m.6 p.m. SGT)
• Hong Kong: +852 2119 8090 (9 a.m.6 p.m. HKT)
• Malaysia: +60 3 2778 5666 (9 a.m.6 p.m. MYT)
• Philippines: +63 2 8825 2588 (9 a.m.6 p.m. PHT)

Latin America

• Brazil: +55 11 4003 9000 (9 a.m.6 p.m. BRT)
• Argentina: +54 11 5128 8000 (9 a.m.6 p.m. ART)
• Chile: +56 2 2478 1200 (9 a.m.6 p.m. CLT)
• Colombia: +57 1 704 3400 (9 a.m.6 p.m. COT)
• Mexico: +52 55 4161 0044 (9 a.m.6 p.m. CST)

Middle East & Africa

• United Arab Emirates: +971 4 424 5000 (9 a.m.6 p.m. GST)
• Saudi Arabia: +966 11 478 1122 (9 a.m.6 p.m. AST)
• South Africa: +27 11 265 5500 (8 a.m.5 p.m. SAST)
• Nigeria: +234 1 630 3333 (9 a.m.6 p.m. WAT)
• Kenya: +254 20 425 5555 (9 a.m.6 p.m. EAT)

All international numbers are verified and maintained by Relativitys global support team. If you are unsure whether your country is covered, or if a number is not working, contact Relativitys global support desk via email at support@relativity.com or use the live chat feature on their website. Relativity also offers a multilingual support app for iOS and Android, which allows users to initiate calls, submit tickets, and access support documentation in over 12 languages.

About Relativity (Legal Tech) Customer Care Number | Toll Free Number Key Industries and Achievements

Relativity is not just a toolits a mission-critical platform used by some of the most prestigious legal institutions, corporations, and government agencies in the world. Its customer care infrastructure is designed to serve the unique demands of industries where data integrity, confidentiality, and speed are non-negotiable.

Law Firms

From AmLaw 100 giants like BakerHostetler and Latham & Watkins to boutique litigation firms, Relativity is the platform of choice for managing complex discovery. Its customer care team has supported over 1,200 law firms in handling cases involving billions of documentsfrom securities fraud and antitrust litigation to mass torts and class actions. Relativitys support team has helped firms reduce discovery timelines by up to 60% through optimized workflows and real-time troubleshooting.

Corporate Legal Departments

Fortune 500 companies like JPMorgan Chase, Microsoft, and Pfizer rely on Relativity for internal investigations, compliance audits, and regulatory disclosures. The customer care team provides dedicated compliance consultants who help legal teams configure data retention policies, audit trails, and redaction protocols that meet SEC, DOJ, and GDPR requirements. In 2023, Relativity helped a global pharmaceutical firm reduce a 6-month compliance review to just 8 weeks using AI-powered document clustering and predictive coding.

Government & Public Sector

Relativity is used by the U.S. Department of Justice, the Securities and Exchange Commission (SEC), the Internal Revenue Service (IRS), and multiple state attorney general offices. Their support team works under strict security clearances and FedRAMP compliance protocols. In one landmark case, Relativity support engineers assisted the DOJ in processing over 200 million emails from a high-profile corruption investigationdelivering a fully searchable, redacted dataset within 72 hours.

Financial Services & Insurance

Banks and insurers use Relativity to manage fraud investigations, claims disputes, and regulatory filings. Relativitys customer care team has developed specialized templates for handling FINRA, SOX, and HIPAA-related data, and provides training to compliance officers on how to use the platforms audit and logging features. One major insurer reduced its claims litigation cycle from 14 months to 5 months after implementing Relativity with support from their dedicated account team.

Healthcare & Life Sciences

With the rise in healthcare litigation and data privacy lawsuits, hospitals and biotech firms increasingly rely on Relativity to manage patient records, clinical trial data, and FDA submissions. Relativitys support team includes specialists trained in HIPAA and HITECH compliance, helping clients ensure PHI (Protected Health Information) is handled with end-to-end encryption and auditability.

Achievements & Recognition
- Named

1 Legal Tech Platform by Legaltech News for 8 consecutive years (20162023)

- Recognized by Gartner as a Leader in e-Discovery Platforms in 2023 Magic Quadrant

- Processed over 100 petabytes of data globally since 2010

- 97% customer retention ratethe highest in the legal tech industry

- 24/7 support with 99.99% platform uptime for RelativityOne

- Over 1.2 million users across 60+ countries

- 95% first-call resolution rate for technical support inquiries

- Partnered with 200+ certified Relativity training providers worldwide

These achievements are not just marketing claimsthey are the direct result of Relativitys commitment to building a support ecosystem as robust as its software. Their customer care number isnt just a phone lineits a lifeline for legal professionals navigating the most complex digital litigation environments on the planet.

Global Service Access

Relativitys global service access model is built on a foundation of regional data centers, localized support teams, and compliance-first architecture. Unlike many SaaS platforms that centralize data in the U.S., Relativity operates data centers in North America, Europe, Asia-Pacific, and South America to ensure adherence to local data residency laws such as GDPR, CCPA, and Brazils LGPD.

When you sign up for RelativityOne (the cloud version), you can choose your data location during onboarding. Your data will be stored and processed only in the region you select. This means European clients data never leaves the EU, and Japanese clients data remains in Asia. This architectural decision is backed by a global customer care team trained in regional legal requirements.

For example, if a law firm in Germany encounters an issue with document redaction compliance under GDPR, their support request is routed to the Frankfurt-based Relativity teamstaffed with German-speaking legal tech specialists who understand the nuances of Article 17 (Right to Erasure) and Article 30 (Record of Processing Activities). They dont just fix the softwarethey help you fix your process.

Relativity also offers multilingual support in over 12 languages, including Spanish, French, German, Japanese, Mandarin, Portuguese, and Arabic. This is not a simple translation of English scriptsits a fully localized support experience. Support documentation, training videos, and even chatbot responses are culturally and linguistically adapted for each region.

Additionally, Relativity partners with local IT and legal service providers to offer hybrid support models. In countries where direct staffing is limited, Relativity works with certified local partners who are trained and audited by Relativitys global team. These partners provide on-the-ground assistance, including hardware setup, network configuration, and user trainingensuring no client is left behind due to geography.

Relativitys global service access also includes a 24-hour global incident response team. If a regional outage occurssay, due to a cyberattack or natural disasterthe global team can instantly reroute traffic to backup data centers. In 2022, during a major cloud outage in Europe, Relativitys support team restored service for 98% of clients within 17 minutes by switching to the U.S. and Asia-Pacific backup clusters.

For clients with strict security requirementssuch as defense contractors or intelligence agenciesRelativity offers air-gapped, on-premises deployments with fully isolated networks. Their customer care team provides dedicated security liaisons who work with your IT department to meet DoD, NIST, and ISO 27001 standards.

Relativitys commitment to global access extends beyond technology. They sponsor legal tech education programs in emerging markets, provide free licenses to non-profits handling human rights cases, and offer pro bono support to NGOs managing refugee documentation and asylum cases. Their customer care number doesnt just serve paying clientsit serves justice itself.

FAQs

What is the Relativity customer care number for the U.S. and Canada?

The toll-free customer care number for the U.S. and Canada is 1-800-741-7727. This line is available 24/7 for enterprise clients and during business hours (8 a.m.8 p.m. ET) for standard accounts.

Is Relativity customer support available 24/7?

Yes, 24/7 support is available for enterprise clients and for emergency litigation matters. Standard accounts receive support during business hours, but emergency assistance is always accessible regardless of subscription tier.

Can I get help in Spanish or French?

Absolutely. Relativity offers full customer support in Spanish, French, German, Japanese, Mandarin, Portuguese, Arabic, and more. Simply request your preferred language when you call or log into the support portal.

What if I cant reach the toll-free number?

If the toll-free line is busy or unreachable, use the Relativity Support Portal at support.relativity.com to open a ticket. You can also use live chat (during business hours) or email support@relativity.com. For urgent issues, mention EMERGENCY LITIGATION SUPPORT in your message.

Does Relativity offer on-site support?

Yes, on-site support is available for enterprise clients with 50+ users or complex deployments. Contact your account manager or call the toll-free number to schedule an on-site visit.

How long does it take to get a response from Relativity support?

Response times vary by SLA. Enterprise clients receive responses within 1 hour for critical issues. Standard clients receive email responses within 4 hours for priority cases and 24 hours for standard requests. Live chat and phone support are immediate during business hours.

Can I access support if Im not a current customer?

Relativity provides limited support to trial users and prospects via the support portal and community forum. Full phone and email support is reserved for licensed customers. To get started with a trial, visit www.relativity.com.

What should I have ready when I call Relativity support?

Have the following ready: your Relativity account email or ID, the version of Relativity youre using (RelativityOne or Relativity Server), a description of the issue, any error codes or screenshots, and the date/time the issue started. This helps agents resolve your issue faster.

Does Relativity offer training resources?

Yes. Relativity provides free on-demand training videos, certification programs, webinars, and a comprehensive knowledge base. Customers can also enroll in instructor-led training through certified partners. Visit training.relativity.com to get started.

How do I report a security vulnerability?

Relativity takes security seriously. To report a vulnerability, email security@relativity.com with detailed information. All reports are reviewed within 24 hours, and qualified submissions are eligible for a vulnerability reward program.

Conclusion

In the high-stakes world of legal technology, where deadlines are absolute and data is everything, Relativity stands as the most trusted platform in the industry. But even the most powerful software is only as good as the support behind it. The Relativity (legal tech) customer care number1-800-741-7727is more than a phone line. Its a direct connection to a team of legal tech experts who live and breathe the challenges you face every day. Whether youre managing a global discovery project, responding to a government subpoena, or troubleshooting a last-minute upload error, knowing how to reach Relativitys support team can mean the difference between a case won and a case lost.

With 24/7 availability, multilingual support, regional data centers, and specialists who understand the lawnot just the softwareRelativity has redefined what customer care means in legal technology. Their global helpline directory ensures no matter where you are in the world, expert help is just a call away. Their achievements speak for themselves: 97% retention, 100+ petabytes processed, and thousands of legal teams relying on them daily.

Dont wait until your system crashes or your deadline looms. Bookmark this page. Save the toll-free number. Familiarize yourself with the support portal. And when you need helpwhether its 2 a.m. on a Friday or during a critical depositionknow that Relativitys customer care team is ready, trained, and waiting to help you succeed.