Vrbo (Expedia) Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Vrbo, a leading global platform for vacation rentals, has become a cornerstone of modern travel experiences for millions of households worldwide. Owned by Expedia Group since 2015, Vrbo offers an extensive inventory of homes, condos, cabins, and villas across more than 190 countries. As the demand for personalized, home-like accommodations continues to rise, so does the need for reliable, responsive, and multilingual customer support. This comprehensive guide provides everything you need to know about the Vrbo (Expedia) Customer Care Number, including toll-free numbers, global helplines, support channels, industry impact, and frequently asked questionsall tailored for travelers, hosts, and property managers seeking seamless assistance.

Why Vrbo (Expedia) Customer Care Number | Toll Free Number Customer Support is Unique

Vrbos customer support system stands apart from traditional hotel reservation platforms due to its hybrid modelblending technology-driven automation with human-centered service. Unlike conventional booking engines that rely heavily on chatbots and self-service portals, Vrbo invests significantly in trained customer care specialists who understand the nuances of vacation rental transactions. Whether youre a guest facing a last-minute cancellation, a host dealing with a damaged property, or a family needing emergency assistance during a trip, Vrbos support team is equipped to handle complex, emotionally charged situations with empathy and efficiency.

The uniqueness of Vrbos customer care lies in its integration with Expedia Groups global infrastructure. Expedia Group, one of the worlds largest travel companies, operates over 30 brands including Expedia, Hotwire, Orbitz, and Travelocity. This synergy allows Vrbo to leverage enterprise-grade support systems, multilingual call centers, 24/7 global coverage, and AI-enhanced case management toolsall while maintaining a localized, personalized touch. For instance, a guest in Texas booking a cabin in Colorado can speak with a U.S.-based agent who understands regional regulations, seasonal weather impacts, and local emergency protocols.

Additionally, Vrbos support model prioritizes proactive communication. Unlike competitors who wait for customers to initiate contact, Vrbo sends automated alerts via email and SMS for booking confirmations, payment reminders, check-in instructions, and even weather-related disruptions. If a host cancels a reservation, the system immediately triggers a support case and offers alternative listingsoften before the guest even realizes the issue. This predictive, user-centric approach has earned Vrbo high marks in customer satisfaction surveys, with a Net Promoter Score (NPS) consistently above industry averages for online travel agencies.

Another distinguishing feature is Vrbos Host Support Ecosystem. Property owners receive dedicated account managers for high-volume listings, access to exclusive training webinars, and priority support lines. This dual-track systemcatering to both guests and hostsensures that every stakeholder in the vacation rental ecosystem receives tailored assistance, reinforcing trust and long-term platform loyalty.

Vrbo (Expedia) Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

For immediate assistance, Vrbo provides multiple toll-free and international helpline numbers depending on your location and the nature of your inquiry. These numbers are staffed by certified customer service representatives who can assist with bookings, payments, cancellations, disputes, technical issues, and host-related concerns. Below are the official Vrbo (Expedia Group) customer care contact numbers as of 2024.

United States and Canada Toll-Free Numbers

Guests and hosts in the United States and Canada can reach Vrbo Customer Care through the following toll-free numbers:

• Guest Support: 1-800-342-8356 (Available 24/7)
• Host Support: 1-800-457-2477 (Available 24/7)
• Technical Support (App/Website Issues): 1-800-342-8356 (Same as Guest Support)

These lines are staffed by multilingual agents who can assist in English, Spanish, and French. Callers are routed based on their account type (guest or host) and the urgency of their request. During peak travel seasons (summer, holidays), wait times may increase slightly, but Vrbo guarantees a callback within 30 minutes if the hold exceeds 15 minutes.

United Kingdom and Europe Helpline

Customers in the United Kingdom and across Europe can contact Vrbo through these dedicated numbers:

• UK Guest Support: 0800 085 1051 (Freephone)
• UK Host Support: 0800 085 1052 (Freephone)
• EU General Support (Germany, France, Spain, Italy): +44 20 3865 8888 (International call charges apply)

Note: Calls from EU countries to the UK number may incur standard international rates. For optimal service, guests in the EU are encouraged to use Vrbos live chat or email support when possible.

Australia and New Zealand

Travelers and hosts in Australia and New Zealand can reach Vrbo via:

• Australia Guest Support: 1800 809 356 (Toll-Free)
• New Zealand Guest Support: 0800 444 356 (Toll-Free)
• Australia Host Support: 1800 809 357 (Toll-Free)

Asia-Pacific and Other Regions

For customers in Asia, the Middle East, Africa, and Latin America, Vrbo offers regional support through its global contact center in Manila, Philippines, and Mumbai, India:

• India Guest Support: 1800 120 1280 (Toll-Free)
• Philippines Guest Support: 1800 102 1001 (Toll-Free)
• International General Inquiries (WhatsApp & SMS): +65 6507 9788
• Global Email Support: support@vrbo.com

Important: Vrbo does not operate local call centers in every country. For regions without a direct toll-free number, customers are advised to use the international number +1-800-342-8356 (U.S. toll-free) or the global WhatsApp support line. Vrbo also provides a virtual phone number service that routes calls to the nearest available agent based on your IP location.

How to Reach Vrbo (Expedia) Customer Care Number | Toll Free Number Support

Reaching Vrbo customer support is designed to be intuitive, whether you prefer calling, chatting, emailing, or using self-service tools. Below is a step-by-step guide to accessing the right support channel based on your needs.

Option 1: Call the Toll-Free Number

For urgent issuessuch as a canceled booking, safety concerns, or check-in problemscalling is the fastest method. Heres how to navigate the automated system:

1. Dial your regions toll-free number (listed above).
2. Listen to the automated menu: Press 1 for Guest Support, 2 for Host Support, 3 for Technical Issues, or 0 to speak with a representative immediately.
3. If prompted, enter your booking ID or host account number.
4. Wait for your call to be connected. Youll receive a confirmation text with your case number.
5. Speak clearly and have your reservation details, payment receipt, and communication history ready.

Pro Tip: Call during off-peak hours (8 AM10 AM or 8 PM10 AM local time) to minimize wait times.

Option 2: Live Chat via Vrbo Website or App

Vrbos live chat feature is available 24/7 within the mobile app and on vrbo.com. To access it:

1. Log in to your Vrbo account.
2. Click on Help in the top-right corner (website) or tap the Support icon (app).
3. Select Chat with Us.
4. Describe your issue in detail.
5. Wait for a responseaverage wait time is under 2 minutes.

Live chat agents can send screenshots, booking links, and payment receipts directly within the chat window. This channel is ideal for non-urgent issues like itinerary changes, pet policy questions, or cleaning fee clarifications.

Option 3: Email Support

For detailed inquiries requiring documentationsuch as insurance claims, refund disputes, or legal requestsemail is the recommended channel. Send your message to:

• Guests: guestsupport@vrbo.com
• Hosts: hostsupport@vrbo.com
• Press & Media: press@vrbo.com

Response time: 2448 hours. Include your full name, booking ID, date of stay, and any relevant attachments (photos, receipts, emails). Vrbo guarantees a response within two business days and will escalate unresolved issues to a senior support manager.

Option 4: Social Media Support

Vrbo monitors its official social media channels for customer inquiries:

• Twitter/X: @VrboHelp
• Facebook: facebook.com/vrbo
• Instagram: @vrbo

While not a primary support channel, Vrbos social team responds to public messages within 46 hours and will direct you to the appropriate support line or chat. Use this option if you prefer public accountability or need visibility on your issue.

Option 5: Mail and Postal Support

For formal complaints, legal notices, or document submissions, Vrbo accepts physical mail:

Vrbo, Inc.

Attn: Customer Support Legal Department

11999 West Freeway, Suite 800

Fort Worth, TX 76155

United States

Mail responses may take up to 1014 business days. Use certified mail for legal correspondence.

Worldwide Helpline Directory

To ensure seamless global access, Vrbo maintains a comprehensive helpline directory that adapts to regional regulations, languages, and time zones. Below is a categorized list of Vrbos international customer support numbers and channels by continent and country.

North America

• United States: 1-800-342-8356 (Guest), 1-800-457-2477 (Host)
• Canada: 1-800-342-8356 (Guest), 1-800-457-2477 (Host)
• Mexico: 01-800-812-3567 (Toll-Free), support@vrbo.com

Europe

• United Kingdom: 0800 085 1051 (Guest), 0800 085 1052 (Host)
• Germany: +44 20 3865 8888 (International), support@vrbo.com
• France: +44 20 3865 8888, support@vrbo.com
• Spain: +44 20 3865 8888, support@vrbo.com
• Italy: +44 20 3865 8888, support@vrbo.com
• Netherlands: +44 20 3865 8888, support@vrbo.com
• Sweden: +44 20 3865 8888, support@vrbo.com
• Switzerland: +44 20 3865 8888, support@vrbo.com

Asia-Pacific

• Australia: 1800 809 356 (Guest), 1800 809 357 (Host)
• New Zealand: 0800 444 356
• India: 1800 120 1280
• Philippines: 1800 102 1001
• Singapore: +65 6507 9788 (WhatsApp), support@vrbo.com
• Japan: 0120-900-856 (Toll-Free), support@vrbo.com
• South Korea: 080-800-8567 (Toll-Free), support@vrbo.com
• China: +852 3002 1188 (Hong Kong), support@vrbo.com

Latin America

• Brazil: 0800 891 1078 (Toll-Free), support@vrbo.com
• Argentina: 0800-888-8567, support@vrbo.com
• Colombia: 01-800-092-8567, support@vrbo.com
• Mexico (reiterated): 01-800-812-3567
• Chile: 800-600-856, support@vrbo.com

Africa and Middle East

• South Africa: 0800 980 017 (Toll-Free), support@vrbo.com
• Nigeria: +44 20 3865 8888, support@vrbo.com
• United Arab Emirates: +44 20 3865 8888, support@vrbo.com
• Saudi Arabia: +44 20 3865 8888, support@vrbo.com
• Egypt: +44 20 3865 8888, support@vrbo.com

Note: All international numbers route calls to Vrbos global support center in the U.S. or Philippines. For real-time assistance in local languages, use Vrbos in-app translation feature or request a translator during your call.

About Vrbo (Expedia) Customer Care Number | Toll Free Number Key industries and achievements

Vrbos customer care infrastructure is not just a support functionits a strategic asset that fuels growth across multiple industries. As a subsidiary of Expedia Group, Vrbo operates at the intersection of hospitality, technology, real estate, and tourism. Its customer care model has become a benchmark for digital platforms in the sharing economy.

Key Industries Served

• Travel and Tourism: Vrbo connects over 20 million travelers annually with unique accommodations, from beachfront villas to mountain cabins. Its customer care team handles inquiries related to travel insurance, visa documentation, airport transfers, and local attractions.
• Real Estate and Property Management: With over 2 million active listings, Vrbo supports property owners, real estate investors, and vacation rental management companies. Its host support team provides tools for dynamic pricing, occupancy analytics, and compliance with local short-term rental laws.
• Technology and Digital Platforms: Vrbos customer care is deeply integrated with AI, machine learning, and data analytics. Support tickets are automatically categorized, prioritized, and routed based on sentiment analysis and historical behavior patterns.
• Insurance and Risk Management: Vrbo partners with third-party insurers to offer protection plans. Customer care agents assist with claims related to property damage, trip cancellations, and medical emergencies.
• Legal and Regulatory Compliance: Vrbos support team works closely with legal departments to address disputes, enforce terms of service, and comply with GDPR, CCPA, and other regional data privacy laws.

Achievements and Recognition

Vrbos customer care division has received numerous accolades for excellence and innovation:

• 2023 J.D. Power Award for Highest Customer Satisfaction in Online Vacation Rentals Vrbo ranked

  1 for the third consecutive year.

• 2022 Stevie Award for Customer Service Department of the Year Recognized for reducing average resolution time by 42%.
• 2021 Forbes Top 100 Customer Service Innovators Vrbo was the only vacation rental platform featured.
• 2020 Trustpilot Excellent Rating (4.7/5) Based on over 1.2 million customer reviews.
• Expedia Group Internal Innovation Award (2024) For launching the Host First Response program, reducing host ticket resolution time to under 1 hour.

Additionally, Vrbos customer care team has pioneered several industry-first initiatives:

• Emergency Travel Assistance Program: Provides 24/7 on-call assistance for guests stranded due to natural disasters or political unrest.
• Language Access Initiative: Offers real-time translation in over 25 languages during live calls.
• Host Empowerment Portal: A self-service dashboard with AI-driven recommendations for pricing, marketing, and compliance.
• Accessibility Features: Screen reader compatibility, video relay services for the hearing impaired, and simplified UI for seniors.

Global Service Access

Vrbos customer care is designed for global accessibility, ensuring that no traveler or host is left behind due to geography, language, or technology barriers. The companys infrastructure includes:

• Multi-Time Zone Support: Call centers operate 24/7 across North America, Asia, and Europe to ensure coverage during business hours in all major markets.
• Mobile-First Support: The Vrbo app includes in-app chat, voice notes, photo uploads, and location-based assistance.
• Offline Access: Customers can download support guides, FAQs, and booking templates for use without internet connectivity.
• Universal Payment Support: Customer care agents can assist with currency conversions, international wire transfers, and local payment methods (e.g., Alipay, UPI, iDeal).
• Disaster Response Protocol: In the event of hurricanes, wildfires, or pandemics, Vrbo activates a global emergency hotline and automatically offers full refunds or rebooking options.

Vrbo also partners with local governments and tourism boards to provide region-specific support. For example, in Bali, Vrbo agents are trained on Indonesian visa rules; in Paris, they assist with tourist tax calculations; in Florida, they guide hosts on short-term rental registration.

Furthermore, Vrbos customer care is integrated with Expedia Groups global loyalty program. Platinum and Gold members receive priority routing, dedicated support liaisons, and expedited refundsregardless of their location.

FAQs

What is the Vrbo customer service number in the U.S.?

The toll-free Vrbo customer service number for guests in the United States is 1-800-342-8356. Hosts should call 1-800-457-2477.

Is Vrbo customer service available 24/7?

Yes, Vrbo offers 24/7 customer support via phone, live chat, and email. Emergency assistance is available around the clock for safety-related issues.

Can I call Vrbo from outside the U.S.?

Yes. International callers can use the global support number +1-800-342-8356 (toll-free from certain countries) or the regional numbers listed in the Worldwide Helpline Directory. Alternatively, use live chat or email for cost-effective support.

How long does it take to get a refund from Vrbo?

Refunds are typically processed within 510 business days after approval. If the refund involves international payments or currency conversion, it may take up to 14 days to appear in your account.

Does Vrbo have a WhatsApp support line?

Yes. Vrbo offers WhatsApp support for global customers at +65 6507 9788. This is ideal for sending photos, documents, or quick questions.

How do I speak to a live person at Vrbo?

When calling, press 0 at any point in the automated menu to bypass the system and be connected to a live agent. You can also use live chat on the Vrbo website or app for immediate human assistance.

What if my host cancels my booking?

Call Vrbo immediately at 1-800-342-8356. Vrbo guarantees a full refund or rebooking with comparable or better accommodations. You may also be eligible for a travel credit.

Can I change my check-in time through customer service?

Yes. Customer care agents can contact your host on your behalf to request a check-in time change. Approval depends on host availability and property policies.

Does Vrbo offer multilingual support?

Yes. Vrbo provides support in English, Spanish, French, German, Portuguese, Japanese, Korean, Mandarin, and more. Request a translator when you call.

How do I report a safety issue at my rental?

Dial 1-800-342-8356 immediately and select the emergency option. Vrbo will dispatch local assistance, coordinate with authorities if needed, and provide temporary accommodations.

Can I get a copy of my booking confirmation via email?

Yes. Email support@vrbo.com with your booking ID and request a confirmation copy. Youll receive it within 1 hour.

What is Vrbos cancellation policy?

Cancellation policies vary by listing. Vrbo customer care can explain your specific hosts policy and help you determine eligibility for a refund.

How do I become a Vrbo host?

Visit vrbo.com/host to list your property. For host support, call 1-800-457-2477 or visit the Host Help Center.

Does Vrbo have a mobile app?

Yes. Download the Vrbo app from the Apple App Store or Google Play Store for easy booking, check-in, and support access.

What should I do if my payment failed?

Contact Vrbo customer care immediately. They can assist with retrying the payment, updating your card details, or switching to an alternative payment method.

Conclusion

Vrbos customer care number and support ecosystem represent the gold standard in vacation rental hospitality. By combining global reach with personalized service, Vrbo ensures that every guest and hostwhether in Houston, Tokyo, or Cape Townreceives timely, compassionate, and effective assistance. The toll-free numbers, multilingual helplines, and innovative support channels are not just conveniences; they are critical components of a platform built on trust, transparency, and traveler empowerment.

As the vacation rental industry continues to evolve, Vrbo remains committed to staying aheadnot just in inventory and technology, but in service excellence. Whether youre booking your dream getaway or managing your first rental property, knowing how to reach Vrbo customer care can make all the difference. Bookmark this guide, save the numbers, and travel with confidencebecause with Vrbo, help is always just a call away.