Expedia Group Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

When planning your next vacation, business trip, or weekend getaway, Expedia Group stands as one of the most trusted names in global travel. With a portfolio that includes Expedia, Hotels.com, Vrbo, Hotwire, Orbitz, and Travelocity, the company serves millions of travelers across 70+ countries. But even the most seamless booking experience can encounter hiccupsflight changes, payment issues, reservation cancellations, or last-minute hotel upgrades. Thats where Expedia Group Customer Care Number becomes your lifeline. This comprehensive guide explores everything you need to know about the Expedia Group Customer Care Number, including toll-free options, global helpline directories, support channels, industry impact, and frequently asked questions. Whether youre a first-time user or a seasoned traveler, understanding how to access reliable customer support can save you time, money, and stress.

Why Expedia Group Customer Care Number | Toll Free Number Customer Support is Unique

What sets Expedia Groups customer care apart from other online travel agencies (OTAs) is its multi-layered, technology-driven, and globally accessible support infrastructure. Unlike competitors that rely solely on chatbots or outsourced call centers, Expedia Group combines AI-powered self-service tools with human-powered customer care teams trained in over 20 languages. This hybrid model ensures that customers receive instant digital assistance for simple querieslike checking a reservation or modifying a flightwhile complex issues, such as refund disputes or visa-related travel disruptions, are handled by dedicated specialists.

Additionally, Expedia Groups customer care is uniquely integrated with its real-time inventory systems. When you call the Expedia Group Customer Care Number, agents can instantly access your booking history, payment status, and partner airline or hotel policieswithout transferring you between departments. This level of system integration reduces resolution time by up to 65% compared to industry averages, according to a 2023 J.D. Power Travel Customer Satisfaction Report.

The company also prioritizes proactive support. Through its predictive analytics engine, Expedia Group identifies potential disruptionslike weather delays or hotel overbookingsand reaches out to affected customers before they even contact support. This forward-thinking approach not only enhances customer satisfaction but also reduces inbound call volume, allowing human agents to focus on high-priority cases.

Another distinguishing factor is the companys commitment to accessibility. Expedia Group offers dedicated support lines for travelers with disabilities, multilingual helplines for non-English speakers, and 24/7 availability across all major time zones. Whether youre in Houston, Hong Kong, or Helsinki, your Expedia Group Customer Care Number connects you to a support team that understands your needs.

Expedia Group Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

Accessing customer support for Expedia Group is straightforward, thanks to a comprehensive network of toll-free numbers and regional helplines. Below is a detailed list of official contact numbers for key markets. Always verify the number on Expedia Groups official website (expediagroup.com) before calling to avoid scams or fraudulent third-party services.

United States and Canada

Toll-Free Customer Care Number: 1-800-EXPEDIA (1-800-397-3432)

This number is available 24 hours a day, 7 days a week. Whether you need help with a hotel cancellation, flight change, or vacation package adjustment, this line connects you directly to U.S.-based support specialists trained in Expedia, Hotels.com, Vrbo, and Orbitz platforms. Callers in Canada can use the same number without incurring international charges.

United Kingdom

Toll-Free Customer Care Number: 0800 085 0612

Available Monday through Sunday, 8:00 AM to 10:00 PM GMT. UK customers can also access live chat support via the Expedia UK website or mobile app for faster resolution of simple queries.

Australia

Toll-Free Customer Care Number: 1800 110 298

Operational 24/7. Australian travelers can reach support for bookings made through Expedia Australia, Wotif, or Lastminute.com.au. The team handles everything from flight rebookings due to natural disasters to refund processing for non-refundable stays.

Germany

Toll-Free Customer Care Number: 0800 182 1482

Available daily from 7:00 AM to 11:00 PM CET. German-speaking agents assist with bookings on Expedia.de and Hotels.com.de. For urgent issues, such as missed flights or hotel check-in problems, callers are prioritized and connected to a senior support agent within 2 minutes.

France

Toll-Free Customer Care Number: 0800 910 889

Open 24/7. French-speaking representatives handle bookings made via Expedia.fr and Vrbo.fr. The service includes assistance with visa documentation, travel insurance claims, and multi-city itinerary changes.

Japan

Toll-Free Customer Care Number: 0120-819-321

Available 24/7. Japanese-speaking agents provide support for bookings on Expedia.co.jp and Hotels.com.jp. Specialized teams assist with cultural travel needs, including ryokan bookings, Shinkansen train reservations, and seasonal festival travel packages.

India

Toll-Free Customer Care Number: 1800 120 1111

Operational from 6:00 AM to 12:00 AM IST. This line supports bookings made on Expedia.in and Hotels.com.in. The team is trained to handle common regional concerns such as visa letter requests, domestic flight delays, and multi-generational family travel arrangements.

Other Regions

For countries not listed above, Expedia Group provides a global support portal at www.expediagroup.com/contact, where users can select their country to retrieve the correct local or toll-free number. In regions without a dedicated toll-free line, customers can use the international customer service number: +1-425-812-8000. While this number is not toll-free, it connects to the same global support center as the domestic lines.

Always note: Expedia Group does not charge for calls made to its official toll-free numbers. Be cautious of third-party websites or social media ads claiming to offer exclusive Expedia support numbersthese are often scams designed to collect personal data or payment information.

How to Reach Expedia Group Customer Care Number | Toll Free Number Support

While the toll-free number is the most direct route to human support, Expedia Group offers multiple channels to ensure every customer can access help in the way that suits them best. Heres a step-by-step guide to reaching customer care through each available method.

1. Calling the Toll-Free Number

For urgent or complex issues, calling the Expedia Group Customer Care Number remains the most effective method. Heres how to make the most of your call:

• Have your booking reference number ready (it begins with EXP or HOT and is found in your confirmation email).
• Keep your payment method and ID handyagents may need to verify your identity for security.
• Be prepared to describe the issue clearly: Was it a billing error? A missed check-in? A change in travel plans?
• If youre calling about a flight, have the airline name and flight number ready.
• Ask for a case number and follow-up time if your issue requires escalation.

Call wait times are typically under 5 minutes during peak hours (8 AM8 PM local time). Outside these hours, automated voice prompts may direct you to urgent-only options, such as flight cancellations or medical emergencies.

2. Live Chat via Website or App

For non-urgent inquirieslike checking in on a refund status or confirming a room upgradelive chat is often faster than calling. To access live chat:

1. Log in to your Expedia Group account on expediagroup.com or your preferred brand app (Hotels.com, Vrbo, etc.).
2. Navigate to Help or Support in the menu.
3. Select Chat with Us.
4. Describe your issue in the chat box.

Chat agents typically respond within 25 minutes. The chat interface allows you to upload screenshots of error messages, emails, or receipts, making troubleshooting more efficient. Chat transcripts are saved in your account for future reference.

3. Email Support

For documentation-heavy requestssuch as requesting a tax invoice, visa letter, or refund historyemail is the preferred channel. Send your inquiry to:

support@expediagroup.com

Include your full name, booking ID, date of travel, and a detailed description of your request. Response time is typically 2448 hours. For urgent matters, do not rely on email alonealways call the toll-free number.

4. Social Media Support

Expedia Group monitors official accounts on Twitter (X), Facebook, and Instagram for customer inquiries. While these channels are not guaranteed for immediate resolution, they can be useful for public escalation when other methods fail.

Tag or DM: @ExpediaSupport (Twitter/X), @Expedia (Facebook), @expedia (Instagram)

Always include your booking ID and a brief summary of your issue. Responses are typically received within 1224 hours.

5. In-App Support (Mobile App)

The Expedia Group mobile apps (for Expedia, Hotels.com, Vrbo, etc.) include a built-in support feature. Open the app, go to My Trips, select your booking, and tap Need Help? From there, you can choose to chat, call, or email. The app automatically populates your booking details, eliminating the need to manually enter information.

6. WhatsApp Support (Limited Markets)

Expedia Group offers WhatsApp support in select countries, including India, Brazil, and Mexico. To use this service:

• Save the number +1-425-812-8000 to your contacts.
• Send a message starting with HELP followed by your booking ID.
• A representative will respond within 10 minutes during business hours.

This channel is ideal for users who prefer messaging over calling and is especially popular among younger travelers.

Worldwide Helpline Directory

Expedia Groups global reach demands a localized support structure. Below is a complete directory of official customer care numbers by country, verified as of 2024. This list includes both toll-free and international access numbers for travelers abroad.

For countries not listed, travelers should use the international number: +1-425-812-8000. This number connects to Expedia Groups global operations center in Seattle, where multilingual agents handle inquiries from over 100 countries daily.

Pro Tip: If youre traveling internationally and need to call Expedia Group, consider using a VoIP service like Skype or WhatsApp to reduce calling costs. Many users report success using these platforms to dial the U.S. toll-free number as if they were calling domestically.

About Expedia Group Customer Care Number | Toll Free Number Key industries and achievements

Expedia Group is not just a booking platformits a global travel ecosystem that powers the modern travel industry. Founded in 1996 as a spin-off from Microsoft, Expedia Group has grown into one of the worlds largest online travel companies, with a market capitalization exceeding $20 billion as of 2024. Its customer care infrastructure is a critical pillar of its success, supporting not just consumers but also thousands of travel partners worldwide.

Key Industries Served

Expedia Groups customer care network supports multiple verticals within the travel industry:

• Accommodations: Over 2.8 million properties, including hotels, resorts, vacation rentals (via Vrbo), and boutique inns.
• Airlines: Partnerships with 500+ global carriers, including major airlines like Delta, British Airways, Lufthansa, and low-cost carriers like Ryanair and JetBlue.
• Car Rentals: Access to over 800 rental companies, from Hertz and Avis to local providers in remote destinations.
• Experiences & Activities: Through its acquisition of Viator, Expedia Group offers access to 40,000+ tours and activities in 100+ countries.
• Cruise Lines: Booking support for major cruise operators like Royal Caribbean, Carnival, and Norwegian Cruise Line.
• Travel Insurance: Integrated insurance offerings from Allianz, AXA, and other providers, with dedicated claims support teams.

Each of these verticals requires specialized customer care expertise. For example, a traveler calling about a missed cruise departure needs different assistance than someone needing a refund for a non-refundable hotel room. Expedia Groups support teams are segmented by vertical, ensuring that agents have deep knowledge of their specific domain.

Major Achievements in Customer Care

• 2023 J.D. Power Award: Ranked

  1 in North America for Customer Satisfaction among Online Travel Agencies for the fifth consecutive year.

• 2022 Global Customer Service Excellence Award: Recognized by the International Customer Management Institute for innovation in multilingual support.
• AI-Powered Resolution: Reduced average handle time by 38% using machine learning to predict and resolve common issues before they escalate.
• Disaster Response Team: Created a dedicated 24/7 crisis support unit for natural disasters, political unrest, and pandemics. During the 2020 pandemic, the team processed over 12 million refund requests within 90 days.
• Accessibility Initiatives: Launched screen-reader compatible support portals and sign language video support for hearing-impaired customers in the U.S. and Canada.

These achievements are not just accoladesthey reflect real improvements in customer experience. By investing in training, technology, and empathy-driven service, Expedia Group has turned customer care from a cost center into a competitive advantage.

Global Service Access

Expedia Groups commitment to global accessibility extends far beyond language support. The company ensures that travelers from every corner of the world can access customer care regardless of device, network, or economic status.

Mobile-First Support

With over 60% of bookings made via mobile devices, Expedia Group has optimized its entire support ecosystem for smartphones. The mobile apps Help section includes:

• One-tap calling to the local toll-free number.
• Auto-fill of booking details to eliminate manual entry.
• Push notifications for status updates on refunds, changes, or cancellations.
• Offline mode: Users can save support documents and FAQs for use without internet access.

Low-Bandwidth and Offline Options

In regions with unreliable internetsuch as rural parts of Africa, Southeast Asia, and Latin AmericaExpedia Group offers SMS-based support. Customers can text HELP to +1-425-812-8000 and receive automated responses with booking details, refund timelines, or contact instructions. This service is available in over 30 languages and works even on basic feature phones.

Cultural Sensitivity and Training

Expedia Groups customer care agents undergo mandatory cultural competency training. For example:

• Agents serving Middle Eastern customers are trained on prayer time accommodations and gender-sensitive communication protocols.
• Support teams in Asia are educated on family-centric travel norms, such as multi-generational bookings and gift-giving customs.
• Agents in Europe are trained on GDPR compliance and data privacy expectations.

This cultural intelligence ensures that customers feel understoodnot just serviced.

24/7 Emergency Support

For travelers in crisislost passports, medical emergencies, or flight cancellations due to natural disastersExpedia Group offers an Emergency Travel Assistance line. Dial the toll-free number and say EMERGENCY to be immediately connected to a senior agent who can:

• Coordinate with local embassies.
• Arrange emergency accommodations.
• Initiate flight rebooking with priority status.
• Provide translation services in 50+ languages.

This service is available globally, 365 days a year, and has saved lives during events like the 2023 Turkey earthquakes and the 2022 Sri Lanka civil unrest.

FAQs

Is the Expedia Group Customer Care Number really toll-free?

Yes. All numbers listed in this guide as toll-free are free to call from within the respective country. For example, calling 1-800-EXPEDIA from the U.S. or Canada incurs no charges. However, if youre calling from a country not listed (e.g., calling the U.S. number from Nigeria), standard international rates may apply. Use the international number +1-425-812-8000 only if no local toll-free option exists.

Can I get a refund by calling the Expedia Group Customer Care Number?

Yes. Most refund requests can be processed over the phone. Have your booking ID, payment receipt, and reason for refund ready. Refunds for non-refundable bookings may require manager approval and take 510 business days to process. Refunds for cancellations due to illness, death in the family, or natural disasters are often processed faster with documentation.

What if Im charged twice for the same booking?

Call the Expedia Group Customer Care Number immediately. Double charges are usually system errors and are resolved within 2448 hours. The agent will issue a credit and provide a case number. The refund typically appears on your statement within 510 business days.

Can I change my flight or hotel without calling?

You can modify many bookings online via your account dashboard. However, changes involving airline tickets, multi-property stays, or complex packages often require agent assistance. If the app says Contact Support for your change, calling the toll-free number is the fastest option.

Do Expedia Group agents speak languages other than English?

Yes. Expedia Group employs over 1,200 multilingual agents fluent in 22 languages, including Spanish, French, Mandarin, German, Japanese, Hindi, Portuguese, Arabic, and Russian. When you call, you can request your preferred language at the automated prompt.

How long does it take to get a response via email?

Standard email responses take 2448 hours. For urgent matters, always call. If you havent received a reply after 48 hours, call the toll-free number and ask for a follow-up on your ticket.

Is there a mobile app for customer support?

Yes. The Expedia, Hotels.com, and Vrbo apps all include integrated support features. You can chat, call, or email directly from the app without leaving your booking screen.

What should I do if Im scammed by a fake Expedia number?

Never provide payment details, passwords, or one-time codes to unsolicited callers. If you suspect fraud, immediately contact Expedia Groups official support line and report the incident. You can also file a complaint with the Federal Trade Commission (FTC) in the U.S. or your local consumer protection agency.

Can I speak to a supervisor if Im not satisfied?

Yes. At any point during your call, say Id like to speak to a supervisor or escalate my case. Expedia Group has a dedicated escalation team that handles unresolved complaints and ensures a resolution within 24 hours.

Does Expedia Group offer 24/7 support during holidays?

Yes. Expedia Group maintains 24/7 customer care operations year-round, including New Years Day, Christmas, Thanksgiving, and major holidays worldwide. No seasonal closures.

Conclusion

Whether youre booking a last-minute hotel in Paris, managing a corporate travel itinerary in Tokyo, or resolving a billing error in Houston, the Expedia Group Customer Care Number is your most reliable ally. With a global network of toll-free lines, multilingual agents, AI-enhanced support tools, and emergency response teams, Expedia Group doesnt just sell travelit safeguards it. The companys investment in customer care is not an afterthought; its a core strategy that has earned it industry leadership, customer loyalty, and global trust.

Remember: Always use official contact numbers listed on expediagroup.com or your booking confirmation. Avoid third-party numbers found on search engine ads or social media. When in doubt, call the toll-free numberits free, fast, and backed by a team thats ready to help, no matter where you are in the world.

Travel with confidence. Know your number. And when things go sideways, youll know exactly where to turn.