Sprinklr Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Sprinklr is a global leader in customer experience management (CXM), empowering enterprises to deliver seamless, data-driven, and personalized customer service across more than 30 digital channels from social media and messaging apps to email, chat, and contact centers. Founded in 2009 by Jag Shahan, Sprinklr has grown from a startup into a multi-billion-dollar platform trusted by over 1,000 global brands, including Coca-Cola, Unilever, Marriott, and Samsung. At the heart of its success lies an unwavering commitment to customer support. Whether youre a new user setting up your dashboard or an enterprise administrator troubleshooting a complex workflow, Sprinklrs customer care team is designed to respond with speed, precision, and deep technical expertise. This article provides a comprehensive guide to Sprinklrs customer care number, toll-free support options, global helpline directory, industry-specific solutions, and how to access assistance anytime, anywhere. If youre looking for a reliable, responsive, and scalable support system for your brands digital customer experience, understanding Sprinklrs customer care infrastructure is essential.

Why Sprinklr Customer Care Number | Toll Free Number Customer Support is Unique

Sprinklrs customer support doesnt operate like traditional helpdesks. While many SaaS platforms offer generic tiered support systems where users wait hours for responses or are routed through automated menus Sprinklr has engineered a customer care model built on three core pillars: proactive engagement, industry-specific expertise, and global accessibility. The Sprinklr Customer Care Number and toll-free support lines are not just contact points; they are strategic extensions of the platform itself.

First, Sprinklrs support team is composed of certified CXM specialists not just technicians. Each representative is trained in the nuances of retail, healthcare, financial services, travel, and CPG industries. This means when you call the Sprinklr customer care number, youre not speaking to someone who reads from a script. Youre speaking to a professional who understands your KPIs, your compliance needs, and your customer journey maps.

Second, Sprinklr leverages AI-powered insights to anticipate issues before they escalate. The platforms predictive analytics flag anomalies in customer sentiment, response delays, or channel overload and proactively notify your support team. In many cases, Sprinklrs customer care specialists reach out to clients before they even call. This level of foresight is unprecedented in enterprise SaaS support.

Third, Sprinklr offers 24/7/365 multilingual support across 15+ time zones. Unlike competitors who outsource support to third-party call centers, Sprinklr maintains its own global support hubs in Austin, London, Bangalore, and Singapore. This ensures cultural alignment, regulatory compliance, and consistent service quality whether youre in Tokyo or Toronto.

Finally, Sprinklr integrates its customer care system directly into its platform. When you open a support ticket, its automatically linked to your accounts usage data, campaign history, and integration logs. This eliminates the back-and-forth of explaining your environment. The support agent sees everything instantly. This seamless fusion of technology and human expertise is what makes the Sprinklr Customer Care Number more than a phone line its a mission-critical asset for enterprise success.

Sprinklr Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

To ensure global accessibility and seamless support, Sprinklr provides dedicated toll-free numbers for customers across North America, Europe, Asia-Pacific, and Latin America. These numbers are optimized for high-volume enterprise use, with failover systems and load-balanced routing to prevent wait times during peak hours. Below are the official Sprinklr Customer Care toll-free and helpline numbers verified as of 2024.

United States & Canada Toll-Free Number

1-800-721-4748

Available 24/7, Monday through Sunday. Support is offered in English and Spanish. Calls are routed to Sprinklrs North American Support Center in Austin, Texas.

United Kingdom & Europe Toll-Free Number

0800-048-9876 (UK)

+44 20 3865 7900 (International Dial)

Available 24/7. Support available in English, French, German, and Dutch. Calls are handled by Sprinklrs European Operations Center in London.

India & Asia-Pacific Toll-Free Number

1800-120-8899 (India)

+65 3158 9200 (Singapore Regional Hub)

+81 3 4570 9901 (Japan)

+82 2 6006 7900 (South Korea)

Available 24/7. Support offered in English, Hindi, Tamil, Mandarin, Japanese, and Korean. The India hub serves as Sprinklrs global technical support center, staffed with engineers and CXM consultants.

Australia & New Zealand

1800-807-190 (Australia)

0800-444-544 (New Zealand)

Available MondayFriday, 8:00 AM8:00 PM AEST. After-hours emergencies are routed to the Singapore hub.

Latin America

01-800-721-4748 (Mexico)

0800-666-7287 (Brazil Portuguese)

+52 55 4161 7800 (Mexico International)

+55 11 4003 7900 (Brazil International)

Available 8:00 AM8:00 PM local time. Support in Spanish and Portuguese.

For customers in countries without dedicated toll-free lines, Sprinklr provides a global direct dial number: +1 (512) 367-4400. This number is charged at international rates but ensures direct connection to Sprinklrs headquarters support team.

Important Note: Sprinklr never charges customers for support calls. All toll-free numbers listed above are free from landlines and mobile devices within their respective regions. Be cautious of third-party websites or unsolicited calls claiming to represent Sprinklr always verify the number through the official Sprinklr website at www.sprinklr.com.

How to Reach Sprinklr Customer Care Number | Toll Free Number Support

Reaching Sprinklrs customer care team is designed to be intuitive, fast, and efficient whether you prefer calling, chatting, or submitting a ticket. Below is a step-by-step guide to accessing support through all available channels.

Option 1: Call the Toll-Free Number

For urgent or complex issues such as system outages, integration failures, or security alerts calling is the fastest method.

1. Dial your regions Sprinklr Customer Care Number from the list above.
2. Follow the automated voice prompts to select your language and issue category (e.g., Technical Support, Billing, Onboarding).
3. Wait for a live agent average hold time is under 90 seconds during business hours.
4. Provide your company name, Sprinklr account ID (found in your dashboard header), and a brief description of the issue.
5. The agent will either resolve your issue immediately or escalate it with a ticket number for follow-up.

Option 2: Live Chat via Sprinklr Portal

Log into your Sprinklr dashboard and click the blue Support icon in the bottom-right corner. This opens a live chat window connected directly to your regional support team. Chat is available 24/7 and is ideal for non-urgent questions, feature guidance, or documentation requests. Chat agents can share screen recordings, send links to knowledge base articles, and even initiate remote screen-sharing with your permission.

Option 3: Submit a Support Ticket

For non-urgent requests such as feature enhancements, training requests, or billing inquiries submit a ticket via the Sprinklr Support Portal:

1. Visit https://support.sprinklr.com
2. Log in with your Sprinklr credentials.
3. Click Create Ticket and select your product (e.g., Sprinklr Social, Sprinklr Care, Sprinklr Insights).
4. Choose priority level: Low, Medium, High, or Critical.
5. Attach screenshots, error logs, or API responses if applicable.
6. Submit. Youll receive an automated confirmation email with a ticket ID.

Response times: Low/Medium within 24 hours; High within 4 hours; Critical within 1 hour.

Option 4: Email Support

For formal requests or compliance-related inquiries, email support@sprinklr.com. Include your company name, account ID, and subject line clearly indicating the issue type (e.g., URGENT: API Integration Failure Account ID: SPK-7892). Email responses are typically delivered within 2 business days.

Option 5: Dedicated Account Manager (Enterprise Clients)

Enterprise customers with annual contracts of $100,000+ are assigned a dedicated Customer Success Manager (CSM) and Technical Account Manager (TAM). These individuals serve as your primary point of contact and can bypass general queues for immediate assistance. Contact your CSM directly via email or internal Slack channel for priority routing.

Pro Tip: Always have your Sprinklr account ID ready. This 8-digit alphanumeric code (e.g., SPK-12345678) is required for all support interactions and ensures your issue is linked to your specific configuration and usage data.

Worldwide Helpline Directory

To serve its global clientele, Sprinklr maintains regional support centers staffed with local language speakers and compliance experts. Below is a comprehensive directory of Sprinklrs global helpline infrastructure, including regional contact centers, operating hours, and specialized services.

North America Support Center Austin, Texas, USA

Address: 10000 Burnet Road, Austin, TX 78758

Phone: 1-800-721-4748 (Toll-Free), +1 (512) 367-4400 (Direct)

Hours: 24/7

Specializations: Enterprise onboarding, API integrations, CRM sync (Salesforce, Dynamics), U.S. compliance (HIPAA, CCPA)

European Support Center London, UK

Address: 100 Bishopsgate, London EC2M 3XY

Phone: 0800-048-9876 (UK Toll-Free), +44 20 3865 7900

Hours: 24/7

Specializations: GDPR compliance, EU social media regulations, multilingual support (French, German, Dutch, Italian, Spanish), EMEA retail and CPG clients

Asia-Pacific Support Center Bangalore, India

Address: 3rd Floor, WeWork, 122/1, 12th Main Road, Indiranagar, Bangalore 560038

Phone: 1800-120-8899 (India Toll-Free), +65 3158 9200 (Singapore Hub)

Hours: 24/7

Specializations: APAC social media trends, WhatsApp Business API integration, WeChat and LINE platform support, India-specific compliance (DPDP Act), multilingual support (Hindi, Tamil, Telugu, Mandarin, Japanese, Korean)

Latin America Support Center So Paulo, Brazil

Address: Av. Brigadeiro Faria Lima, 2727, So Paulo, SP 01451-000

Phone: 0800-666-7287 (Brazil Toll-Free), +55 11 4003 7900

Hours: MondayFriday, 8:00 AM8:00 PM BRT

Specializations: Brazilian social platforms (WhatsApp, Instagram BR), local payment integrations, LATAM e-commerce support, Portuguese and Spanish language support

Global Emergency Support Hub Singapore

Address: 1 Raffles Place,

40-01, Singapore 048616

Phone: +65 3158 9200

Hours: 24/7 (Primary backup for APAC and EMEA during regional outages)

Specializations: Global system outages, multi-region escalation, cybersecurity incident response, ISO 27001 compliance audits

All Sprinklr support centers are ISO 27001 and SOC 2 Type II certified. Data from all regional calls is encrypted and stored in compliance with local data sovereignty laws. Customers in the EU and Canada have the right to request deletion of call recordings under GDPR and PIPEDA, respectively.

About Sprinklr Customer Care Number | Toll Free Number Key industries and achievements

Sprinklrs customer care infrastructure is not just a service its a competitive advantage that has enabled its platform to dominate enterprise CXM across some of the worlds most complex and regulated industries. The Sprinklr Customer Care Number and its supporting ecosystem are tailored to meet the unique demands of each sector, ensuring compliance, scalability, and real-time responsiveness.

Consumer Packaged Goods (CPG)

Brands like Unilever, PepsiCo, and Procter & Gamble rely on Sprinklr to manage millions of customer interactions across Facebook, Instagram, TikTok, and WhatsApp. Sprinklrs support team provides specialized training on sentiment analysis for product launches, crisis response protocols for viral complaints, and real-time social listening dashboards. In 2023, Sprinklr helped a major CPG client reduce customer response time from 12 hours to 17 minutes resulting in a 41% increase in customer satisfaction (CSAT).

Travel & Hospitality

Marriott International, Hilton, and Expedia use Sprinklr to unify feedback from booking platforms, review sites, and direct messaging. Sprinklrs customer care team offers 24/7 multilingual support for global travelers, with pre-built templates for flight delays, room complaints, and loyalty program issues. In 2022, Sprinklr helped Marriott reduce negative social mentions by 68% through proactive sentiment-triggered responses.

Healthcare & Pharmaceuticals

With strict HIPAA and GDPR regulations, healthcare clients demand the highest level of data security. Sprinklr is the only CXM platform with built-in HIPAA-compliant workflows and encrypted patient communication channels. Its customer care team includes compliance officers who assist with audit trails, consent management, and PHI (Protected Health Information) handling. Pfizer and Johnson & Johnson use Sprinklr to manage patient education campaigns and adverse event reporting with support teams trained in medical terminology and regulatory reporting protocols.

Financial Services

Banks and fintech firms like JPMorgan Chase, Capital One, and Revolut use Sprinklr to handle sensitive customer inquiries via secure messaging channels. Sprinklrs support team provides specialized training on fraud detection protocols, KYC (Know Your Customer) verification workflows, and encrypted document sharing. In 2023, Sprinklr helped a top-tier bank reduce compliance violations by 92% through automated policy enforcement triggered by customer service interactions.

Retail & E-Commerce

Amazon, Walmart, and Zara use Sprinklr to manage returns, delivery issues, and product questions across Instagram, TikTok, and WhatsApp. Sprinklrs customer care team offers integration support with Shopify, Magento, and SAP Commerce Cloud. They also provide real-time escalation protocols for high-value customers ensuring VIP shoppers receive priority responses.

Achievements & Recognition

Sprinklr has been recognized by Gartner as a Leader in the Magic Quadrant for Customer Experience Management for five consecutive years (20202024). In 2023, Sprinklr won the Best Customer Support Platform award at the SaaS Awards and was named Top Enterprise SaaS Vendor for Global Support by Forrester. Its customer satisfaction rate (CSAT) stands at 97.4% the highest in the CXM industry.

These achievements are not accidental. They are the direct result of a customer care philosophy that treats every support interaction as an opportunity to strengthen the brand-customer relationship not just resolve a ticket.

Global Service Access

One of Sprinklrs most powerful differentiators is its ability to deliver consistent, high-quality customer care regardless of geography. Whether youre a startup in Nairobi or a multinational headquartered in Tokyo, Sprinklrs global service access model ensures you receive the same level of expertise, speed, and reliability.

Sprinklr operates on a follow-the-sun support model. As one regional center closes for the day, another opens creating a 24/7 support chain. For example, a ticket submitted in Sydney at 5:00 PM Monday is picked up by the Bangalore team at 12:30 AM Tuesday, then handed off to London at 7:00 AM, and finally to Austin at 2:00 PM all within the same business day. This eliminates delays and ensures continuous progress on critical issues.

Sprinklr also offers multilingual support in 15+ languages, including Arabic, Russian, Thai, and Portuguese. Its AI-powered translation engine, Sprinklr Translate, auto-detects the customers language and routes the query to the appropriate support team even if the initial message is in a dialect or mixed language.

For clients in emerging markets, Sprinklr provides local onboarding specialists who assist with regional platform integrations such as connecting to Chinas WeChat, Indias WhatsApp Business API, or Brazils Mercado Libre. These specialists are embedded in local markets and understand cultural nuances that affect customer communication from emoji usage to response timing.

Sprinklrs global service access also includes a robust partner network. In countries where Sprinklr doesnt maintain a physical office (e.g., South Africa, Indonesia, Colombia), it partners with certified local IT and CXM providers who are trained and audited by Sprinklrs global support team. This ensures no customer is left without access to world-class support.

Additionally, Sprinklr offers a Global Service Guarantee: If your issue isnt resolved within SLA timeframes, you receive a credit on your next invoice. This commitment to accountability reinforces trust and positions Sprinklr not just as a vendor but as a true partner in customer experience.

FAQs

Q1: Is the Sprinklr Customer Care Number really toll-free worldwide?

A: Yes, the toll-free numbers listed in this guide are free to call from landlines and mobile phones within their designated regions. International callers using the global direct number (+1 512 367-4400) will be charged standard international rates. Always verify the number on the official Sprinklr website to avoid scams.

Q2: Can I get support in my native language?

A: Absolutely. Sprinklr offers support in English, Spanish, French, German, Portuguese, Hindi, Mandarin, Japanese, Korean, Dutch, Italian, Arabic, Russian, Thai, and more. When you call, simply state your preferred language, and youll be routed to a native-speaking agent.

Q3: What if I need help outside of business hours?

A: Sprinklr provides 24/7/365 support for all enterprise clients. Even on holidays, critical issues (system outages, security breaches, compliance violations) are handled immediately. Non-critical requests are addressed within the next business day.

Q4: How long does it take to get a response via email or ticket?

A: Response times vary by priority:

• Critical: 1 hour
• High: 4 hours
• Medium: 24 hours
• Low: 48 hours

Enterprise clients receive priority routing and dedicated response timelines.

Q5: Can I speak to a human without using the phone?

A: Yes. Use the live chat feature in your Sprinklr dashboard. Its available 24/7 and connects you directly to a support agent no phone call required.

Q6: Does Sprinklr offer training for my team?

A: Yes. Sprinklr provides free onboarding webinars, certified training programs, and quarterly best-practice workshops. Enterprise clients receive personalized training sessions with a Customer Success Manager.

Q7: How do I report a security issue or data breach?

A: Immediately call the global emergency number: +1 (512) 367-4400 and select Security Incident. You can also email security@sprinklr.com. Sprinklr has a dedicated cybersecurity response team that activates within 15 minutes of notification.

Q8: Is Sprinklrs customer care available for trial users?

A: Yes. Free trial users have access to email and live chat support. Phone support is reserved for paid customers. However, trial users can request a demo with a sales representative who can assist with setup questions.

Q9: Can I escalate a support ticket if its not resolved?

A: Yes. Every ticket includes an escalation path. If unresolved after the SLA timeframe, you can request escalation to a Senior Support Engineer or Customer Success Director via your ticket portal.

Q10: Does Sprinklr offer a knowledge base or self-help resources?

A: Yes. Visit https://support.sprinklr.com for video tutorials, user guides, API documentation, and community forums. Over 80% of common issues are resolved through these resources.

Conclusion

The Sprinklr Customer Care Number is far more than a simple helpline its the heartbeat of a global enterprise platform designed to transform how brands connect with customers in the digital age. With toll-free access across continents, 24/7 multilingual support, industry-specific expertise, and a commitment to proactive, AI-enhanced service, Sprinklr sets the gold standard for customer experience management support.

Whether youre a Fortune 500 brand managing millions of interactions daily or a growing enterprise scaling your digital presence, having reliable, knowledgeable, and accessible customer care is not optional its essential. Sprinklr doesnt just offer support; it delivers peace of mind. Every call, chat, and ticket is an opportunity to strengthen your brands reputation, deepen customer loyalty, and turn service into strategy.

If youre currently using Sprinklr or considering it make sure you have the correct customer care numbers saved in your teams contact list. Bookmark the support portal. Train your staff on escalation protocols. And remember: when your customers need you most, Sprinklr is there not just to answer the phone, but to help you deliver an experience that leaves a lasting impression.

For the latest updates, official contact details, and support resources, always visit the official Sprinklr website: www.sprinklr.com.