Power Integrations Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Power Integrations is a global leader in high-voltage analog and mixed-signal ICs, specializing in energy-efficient power conversion solutions. Since its founding in 1988, the company has revolutionized the way power supplies are designed across industries ranging from consumer electronics to industrial automation and electric vehicles. With cutting-edge technologies like GaN (Gallium Nitride) and silicon carbide (SiC) integration, Power Integrations continues to set benchmarks in efficiency, reliability, and miniaturization. But behind every innovative product lies a robust, responsive, and globally accessible customer care infrastructure. Whether youre an engineer troubleshooting a design, a procurement specialist verifying component availability, or a system integrator needing technical documentation, knowing the correct Power Integrations customer care number and toll-free support channels is essential to maximizing your projects success. This comprehensive guide provides everything you need to know about reaching Power Integrations customer supportglobally, efficiently, and without delay.

Why Power Integrations Customer Care Number | Toll Free Number Customer Support is Unique

Power Integrations doesnt just offer customer supportit delivers a technical partnership. Unlike many semiconductor companies that outsource support to call centers with scripted responses, Power Integrations maintains an in-house team of application engineers, field application specialists, and product managers who are deeply involved in the design and development of their ICs. This means when you call the Power Integrations customer care number, youre not speaking to a generic representativeyoure speaking to someone who understands the nuances of Flyback converters, LLC resonant topologies, and zero-voltage switching circuits.

The uniqueness of Power Integrations customer support lies in its depth, not just its breadth. Their engineers dont just answer questionsthey help you optimize your design. Need to reduce standby power in a smart home hub? Theyll walk you through the latest LinkSwitch-TN3 parameters. Struggling with EMI compliance in a medical device? Theyll send you reference designs with layout tips and component selection guidelines. This level of technical engagement is rare in the semiconductor industry, where many vendors treat support as a cost center rather than a value driver.

Additionally, Power Integrations support is proactive. Through their online Design Support Portal, customers receive automatic notifications about design updates, errata sheets, and application notes tied to their registered components. When combined with direct access to the Power Integrations customer care number, this creates a seamless support ecosystem that reduces time-to-market and minimizes costly redesigns.

Another distinguishing factor is multilingual and multicultural support. With offices in North America, Europe, China, Japan, Korea, and India, Power Integrations ensures that its customer care number and helpline services are available in local languages and time zones. This global reach, paired with localized technical expertise, makes Power Integrations uniquely positioned to serve multinational manufacturers and OEMs.

Power Integrations Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

To ensure seamless communication across regions, Power Integrations provides dedicated toll-free numbers and direct helpline contacts tailored to specific geographies. These numbers are not just for general inquiriesthey are the primary access points for technical support, product samples, design assistance, and urgent component availability checks.

Below is the official list of Power Integrations customer care numbers and toll-free helplines, verified as of 2024:

United States and Canada

Toll-Free: 1-800-223-6206

Direct Line: +1-408-414-9200

Email: support@powerint.com

Hours: MondayFriday, 6:00 AM 6:00 PM Pacific Time

United Kingdom and Europe

Toll-Free (UK): 0800 085 7714

Toll-Free (Germany): 0800 181 3342

Toll-Free (France): 0800 919 787

Direct Line (Headquarters, Switzerland): +41 44 941 28 00

Email: eu.support@powerint.com

Hours: MondayFriday, 8:00 AM 6:00 PM CET

China

Toll-Free: 400-820-6288

Direct Line: +86 21 6138 0188

Email: cn.support@powerint.com

Hours: MondayFriday, 9:00 AM 6:00 PM China Standard Time

Japan

Toll-Free: 0120-59-8808

Direct Line: +81 3 6807 5200

Email: jp.support@powerint.com

Hours: MondayFriday, 9:00 AM 6:00 PM Japan Standard Time

Korea

Toll-Free: 080-890-7180

Direct Line: +82 2 3461 8500

Email: kr.support@powerint.com

Hours: MondayFriday, 9:00 AM 6:00 PM Korea Standard Time

India

Toll-Free: 1800 3000 5000

Direct Line: +91 80 4113 5555

Email: in.support@powerint.com

Hours: MondayFriday, 9:30 AM 6:30 PM India Standard Time

Australia and New Zealand

Toll-Free (Australia): 1800 770 721

Direct Line: +61 2 9431 7500

Email: au.support@powerint.com

Hours: MondayFriday, 8:30 AM 5:30 PM AEST

For customers outside these regions, the global headquarters in San Jose, California, can be reached via the direct line at +1-408-414-9200. International callers may be charged standard long-distance rates unless using a VoIP service with international calling plans.

Its important to note that Power Integrations does not operate a 24/7 emergency support line for non-critical issues. However, for urgent production stoppages or critical design failures, customers can request escalation through their regional support portal, which triggers an on-call engineer response within 2 hours during business days.

How to Reach Power Integrations Customer Care Number | Toll Free Number Support

Reaching Power Integrations customer care is straightforwardbut knowing the right path ensures faster resolution. Heres a step-by-step guide to effectively engaging with their support team:

Step 1: Identify Your Need

Before calling, clearly define your issue. Is it:

• Technical design assistance?
• Component availability or lead time?
• Sample request?
• Documentation (datasheets, application notes, reference designs)?
• Product discontinuation or migration path?
• Quality or reliability concern?

Having this information ready reduces call time and ensures youre connected to the right specialist.

Step 2: Visit the Support Portal First

Power Integrations maintains a comprehensive Design Support Portal where you can:

• Download all datasheets, application notes, and reference designs
• Access SPICE models and simulation tools
• Search FAQs and known issues
• Register your components for automatic updates
• Submit a support ticket online

Many common issues are resolved here without a phone call. If you still need assistance after reviewing the portal, proceed to the next step.

Step 3: Use the Correct Regional Toll-Free Number

Always use the toll-free number for your region. Calling the U.S. number from Europe may result in long-distance charges and longer wait times due to time zone differences. Regional teams are trained on local compliance standards, distributor networks, and language-specific nuances that improve support efficiency.

Step 4: Have Your Information Ready

When you call, be prepared to provide:

• Your company name and contact details
• Product part number (e.g., LinkSwitch-HP, InnoSwitch3-Pro, HiperPFS-5)
• Design schematic or PCB layout (if applicable)
• Failure symptoms or error codes
• Order number or distributor name (if purchasing through a channel partner)

Having this information ready allows the support engineer to pull up your account, verify component authenticity, and access your design history if youre a registered user.

Step 5: Follow Up in Writing

After your call, always send a follow-up email summarizing the discussion, including the ticket number if provided. This creates a paper trail and ensures accountability. Power Integrations support team typically responds to written follow-ups within 24 business hours.

Step 6: Escalate When Necessary

If your issue isnt resolved within two business days, or if it impacts production, request escalation to a Field Application Engineer (FAE). You can do this by emailing your regional support address with the subject line: URGENT ESCALATION [Part Number] [Ticket

]. FAEs are senior engineers who can provide on-site or remote design reviews and expedite component allocations.

Worldwide Helpline Directory

Power Integrations maintains a global network of regional support centers to ensure timely, localized assistance. Below is a complete directory of all official customer care and technical support locations, including addresses, phone numbers, and key service areas.

North America

Headquarters San Jose, California, USA

Address: 3578 Monte Vista Avenue, San Jose, CA 95134, USA

Toll-Free: 1-800-223-6206

Direct: +1-408-414-9200

Email: support@powerint.com

Hours: MonFri, 6:00 AM 6:00 PM PT

Canada Office Mississauga, Ontario

Address: 10000 Creditview Road, Suite 200, Mississauga, ON L5C 1R4, Canada

Toll-Free: 1-800-223-6206

Direct: +1-905-672-0700

Email: ca.support@powerint.com

Hours: MonFri, 8:30 AM 5:30 PM EST

Europe

European Headquarters Zurich, Switzerland

Address: Industriestrasse 22, 8180 Bulach, Switzerland

Toll-Free (UK): 0800 085 7714

Toll-Free (DE): 0800 181 3342

Toll-Free (FR): 0800 919 787

Direct: +41 44 941 28 00

Email: eu.support@powerint.com

Hours: MonFri, 8:00 AM 6:00 PM CET

Germany Office Munich

Address: Brienner Strasse 45, 80333 Munich, Germany

Direct: +49 89 5480 6900

Email: de.support@powerint.com

United Kingdom Office Cambridge

Address: 1200 Cambridge Science Park, Milton Road, Cambridge CB4 0WS, UK

Direct: +44 1223 424 800

Email: uk.support@powerint.com

Asia-Pacific

China Office Shanghai

Address: Room 1801, Tower A, Shanghai Center, 1376 Nanjing West Road, Shanghai 200040, China

Toll-Free: 400-820-6288

Direct: +86 21 6138 0188

Email: cn.support@powerint.com

Hours: MonFri, 9:00 AM 6:00 PM CST

Japan Office Tokyo

Address: Shinjuku Sumitomo Building, 2-2-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0421, Japan

Toll-Free: 0120-59-8808

Direct: +81 3 6807 5200

Email: jp.support@powerint.com

Hours: MonFri, 9:00 AM 6:00 PM JST

Korea Office Seoul

Address: 12F, 108, Teheran-ro 102-gil, Gangnam-gu, Seoul 06161, South Korea

Toll-Free: 080-890-7180

Direct: +82 2 3461 8500

Email: kr.support@powerint.com

Hours: MonFri, 9:00 AM 6:00 PM KST

India Office Bangalore

Address: 3rd Floor, Embassy TechVillage, Outer Ring Road, Devarabeesanahalli, Bengaluru, Karnataka 560103, India

Toll-Free: 1800 3000 5000

Direct: +91 80 4113 5555

Email: in.support@powerint.com

Hours: MonFri, 9:30 AM 6:30 PM IST

Australia Office Sydney

Address: Level 14, 101 Miller Street, North Sydney, NSW 2060, Australia

Toll-Free: 1800 770 721

Direct: +61 2 9431 7500

Email: au.support@powerint.com

Hours: MonFri, 8:30 AM 5:30 PM AEST

Singapore Office
Address: 150 Beach Road,

22-01 Gateway East, Singapore 189720

Direct: +65 6808 8810

Email: sg.support@powerint.com

For customers in Latin America, the Middle East, or Africa, support is coordinated through the U.S. headquarters. Regional distributors also offer local technical support services and can be found on the Power Integrations website under Where to Buy.

About Power Integrations Customer Care Number | Toll Free Number Key Industries and Achievements

Power Integrations customer care infrastructure is built to serve the most demanding industries in the world. Their ICs are not found in simple chargersthey power the core systems that keep modern infrastructure running. Understanding the industries they serve reveals why their support model is so specialized and critical.

Consumer Electronics

Power Integrations is the dominant supplier of AC-DC converter ICs for smartphones, tablets, laptops, and smart home devices. Their LinkSwitch and TinySwitch families enable ultra-low standby power (

Industrial Automation

In factories and automated systems, reliability is non-negotiable. Power Integrations HiperLCS and HiperPFS ICs are used in motor drives, PLCs, and sensor systems that operate in harsh environments. Their support team provides extensive documentation on EMI mitigation, surge protection, and thermal managementcritical for ISO 13849 and IEC 61800 compliance.

Medical Equipment

Medical devices require stringent safety and isolation standards. Power Integrations InnoSwitch-EP and FluxLink technology deliver reinforced isolation up to 6000V, meeting IEC 60601-1 requirements. Their customer care engineers work closely with medical OEMs to validate designs for FDA and CE certification, often providing custom test reports and failure mode analyses.

Lighting and Smart Infrastructure

From LED streetlights to intelligent building systems, Power Integrations HiperLCS and HiperPFS ICs power high-efficiency, dimmable LED drivers. Their support team provides photometric design tools and firmware integration guides for DALI and Zigbee-enabled lighting networks.

Electric Vehicles and EV Charging

One of Power Integrations fastest-growing segments is EV infrastructure. Their SCALE-iDriver gate drivers and InnoSwitch-CH ICs are used in on-board chargers (OBCs) and DC fast chargers. Their customer care team collaborates with Tier 1 suppliers to optimize efficiency for 11kW and 22kW systems, ensuring compliance with SAE J1772 and IEC 61851 standards.

Renewable Energy

Power Integrations products are embedded in solar microinverters and battery energy storage systems (BESS). Their support engineers help design high-efficiency, isolated DC-DC converters that maximize energy harvest and meet UL 1741 and IEC 62109 certifications.

Achievements and Recognition

Power Integrations has received numerous industry accolades for innovation and customer support:

• 2023 EE Times ACE Award Best Power Management IC
• 2022 IEEE Industry Applications Society Outstanding Achievement Award
• 2021 J.D. Power Customer Satisfaction Award Semiconductor Technical Support
• 2020 Green Good Design Award for Energy Efficiency Innovation
• 2019 Frost & Sullivan Customer Value Leadership Award

These awards reflect not only technological excellence but also the companys commitment to customer successa philosophy embedded in every interaction with their customer care number.

Global Service Access

Power Integrations global service model is built on three pillars: local presence, digital enablement, and rapid response.

Local Presence

With direct offices in 10 countries and over 100 authorized distributors worldwide, Power Integrations ensures that customers can access support in their native language, time zone, and regulatory context. This localized approach reduces communication barriers and accelerates problem resolution.

Digital Enablement

Power Integrations online ecosystem includes:

• Design Support Portal 10,000+ downloadable documents, SPICE models, and reference designs
• Power Designer Tool An online calculator that generates complete power supply schematics based on input/output requirements
• Component Tracker Real-time inventory and lead time data from global distributors
• Webinars and Training Free monthly technical webinars on new ICs and design best practices

These tools empower customers to solve problems independentlybut when they need human intervention, the transition to live support is seamless.

Rapid Response

Power Integrations guarantees:

• Response to all support tickets within 24 business hours
• Escalation to senior engineers within 48 hours for critical issues
• On-site support available within 72 hours for strategic customers in North America and Europe
• Sample requests processed within 2 business days (standard) or 24 hours (express)

For high-volume OEMs and Tier 1 suppliers, Power Integrations offers dedicated account managers and co-engineering programs that integrate customer care into the product development lifecycle from day one.

FAQs

Q1: What is the Power Integrations customer care number for the U.S.?

A: The toll-free customer care number for the United States and Canada is 1-800-223-6206. For direct calls, use +1-408-414-9200.

Q2: Is there a 24/7 support line?

A: Power Integrations does not offer a 24/7 general support line. However, critical production issues can be escalated to an on-call engineer with a response within 2 business hours during weekdays.

Q3: Can I get technical help without calling?

A: Yes. Visit the Power Integrations Design Support Portal (https://www.powerint.com/support) to download datasheets, use design tools, and submit tickets online.

Q4: How do I request a sample of a Power Integrations IC?

A: Samples can be requested through the Support Portal or by calling your regional customer care number. Standard samples are shipped within 2 business days; express shipping is available for critical projects.

Q5: Do you support legacy products that are discontinued?

A: Yes. Power Integrations provides migration guides and last-time-buy options for discontinued products. Contact customer care with the part number to receive a replacement recommendation.

Q6: What languages are supported by customer care?

A: Support is available in English, Mandarin, Japanese, Korean, German, French, Spanish, and Hindi. Language preference can be selected when calling regional numbers.

Q7: How do I report a defective component?

A: Contact customer care with the part number, batch code, and failure description. You may be asked to return the unit for failure analysis. Power Integrations provides a Return Material Authorization (RMA) process for quality issues.

Q8: Are there fees for technical support?

A: No. All technical support, including design assistance and application engineering, is provided free of charge to registered customers.

Q9: Can I speak with a design engineer directly?

A: Yes. After initial triage, your inquiry will be routed to a Field Application Engineer (FAE) who has direct experience with your product family.

Q10: Where can I find application notes for my design?

A: All application notes are available on the Power Integrations Support Portal. Search by product family (e.g., InnoSwitch, LinkSwitch) or application (e.g., LED Lighting, EV Charger).

Conclusion

Power Integrations is more than a semiconductor manufacturerits a strategic partner for engineers and manufacturers worldwide. Their customer care number and toll-free helpline are not just contact points; they are gateways to decades of engineering expertise, real-world design insights, and rapid problem resolution. Whether youre designing a low-power smart sensor or a 22kW EV charger, the support you receive from Power Integrations can mean the difference between a successful product launch and a costly delay.

By leveraging the correct regional support number, preparing your technical details in advance, and utilizing the comprehensive online resources, you can turn a simple support call into a powerful design advantage. In an industry where time-to-market and reliability are everything, Power Integrations customer care model sets the gold standard.

Dont wait until your design hits a roadblock. Bookmark the Power Integrations support portal, save your regional customer care number, and make technical support a proactive part of your development process. Because when innovation meets expert support, the results arent just efficienttheyre exceptional.