Hexagon AB (US ops) Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Hexagon AB (US ops) is a global leader in sensor, software, and autonomous solutions, empowering industries to digitize and optimize their operations with cutting-edge technology. Headquartered in Sweden, Hexagons U.S. operations serve as a critical hub for innovation, customer support, and regional deployment across North America. With a diverse portfolio spanning manufacturing, geospatial, infrastructure, and industrial automation, Hexagon AB (US ops) delivers mission-critical solutions to thousands of enterprises. For customers relying on Hexagons advanced systems from precision metrology tools to real-time data analytics platforms access to responsive, expert customer care is not a luxury, but a necessity. This comprehensive guide provides the official Hexagon AB (US ops) customer care number, toll-free support lines, global helpline directory, and insights into why their customer service stands apart in the industrial technology sector. Whether youre a technician troubleshooting a sensor error, a plant manager optimizing production workflows, or an IT administrator managing software licenses, knowing how to reach Hexagons support teams quickly and efficiently can mean the difference between downtime and operational excellence.

Why Hexagon AB (US ops) Customer Care Number | Toll Free Number Customer Support is Unique

Hexagon AB (US ops) customer support doesnt operate like traditional tech helpdesks. Unlike generic call centers staffed with entry-level agents, Hexagons support ecosystem is engineered around deep technical expertise, industry-specific knowledge, and proactive service delivery. Every customer care representative is trained not just to answer questions, but to understand the context of the problem whether its a calibration drift in a CMM machine, a connectivity issue with HxGN Smart Factory software, or a licensing conflict in Leica Geosystems field surveying tools. This level of specialization is rare in the industrial tech space, where most vendors outsource support to third parties with minimal product training.

What truly sets Hexagon apart is its Customer Success model. Rather than treating support as a cost center, Hexagon invests in building long-term partnerships. Customers who contact the Hexagon AB (US ops) customer care number are often connected directly with application engineers who helped design or implement their solution. This means fewer transfers, faster resolutions, and fewer misunderstandings. Additionally, Hexagon offers multilingual support, 24/7 emergency hotlines for critical infrastructure clients, and AI-assisted diagnostic tools that allow agents to remotely analyze system logs before the call even begins.

Another unique feature is Hexagons tiered support structure. Basic inquiries are handled through automated portals and chatbots, but complex issues especially those involving production line halts or safety-critical systems are escalated to Tier 3 engineers within minutes. This prioritization ensures that manufacturing plants, utility providers, and government agencies can rely on Hexagons support as a true extension of their own teams. Furthermore, Hexagons customer care team integrates seamlessly with its global R&D department, meaning that recurring issues are not just fixed, but permanently resolved through firmware updates, product redesigns, or knowledge base enhancements. This closed-loop feedback system is what makes Hexagon AB (US ops) customer support not just responsive, but transformative.

Hexagon AB (US ops) Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

For customers in the United States and Canada, Hexagon AB (US ops) provides multiple toll-free channels to ensure seamless access to support. These numbers are monitored 24 hours a day, 7 days a week, with dedicated teams for software, hardware, and field services. Below are the official Hexagon AB (US ops) customer care numbers, categorized by service type:

General Customer Support & Product Inquiries

Toll-Free: 1-800-445-7567

Hours: Monday Friday, 8:00 AM 8:00 PM EST

Email: support@hexagon.com

Software & Licensing Support (HxGN EAM, HxGN Smart Factory, Leica Captivate)

Toll-Free: 1-888-322-4346

Hours: Monday Friday, 7:00 AM 7:00 PM EST

Emergency Software Access: 1-888-322-4346 (Press 9 for after-hours)

Hardware & Metrology Equipment Support (Hexagon Metrology, Leica Geosystems, Brown & Sharpe)

Toll-Free: 1-800-544-4722

Hours: Monday Friday, 6:00 AM 6:00 PM EST

Emergency On-Site Service: 1-800-544-4722 (Press 2 for urgent repairs)

Industrial Automation & Sensor Solutions (HxGN Content Program, Sensor Technology)

Toll-Free: 1-877-439-4646

Hours: Monday Friday, 8:00 AM 5:00 PM EST

Live Chat: Available at www.hexagon.com/support

Global Support Hotline (For International Customers Calling into US Ops)

Toll-Free (from US/Canada): 1-800-445-7567

International Dial-In: +1-704-778-4000 (Standard international rates apply)

Important Notes:

• All toll-free numbers are verified on Hexagons official website (www.hexagon.com/support) and are not affiliated with third-party service providers.
• For software license renewals or activation codes, always use the dedicated software support line to avoid delays.
• Hardware warranty claims require the serial number and proof of purchase have this information ready before calling.
• Hexagon does not charge for standard support calls, but expedited on-site service may incur fees depending on service level agreements (SLAs).

Customers are strongly advised to avoid unofficial support numbers found on third-party websites, social media, or search engine ads. Hexagon AB (US ops) does not outsource its core customer care to call centers outside its direct control. Always verify the number on Hexagons official contact page before dialing.

How to Reach Hexagon AB (US ops) Customer Care Number | Toll Free Number Support

Reaching Hexagon AB (US ops) customer support is designed to be intuitive, but the best experience comes from knowing the right path for your issue. Heres a step-by-step guide to ensure you connect with the correct team the first time.

Step 1: Identify Your Issue Type

Before calling, determine whether your concern relates to hardware (sensors, CMMs, total stations), software (HxGN platforms, Leica Captivate, HxGN EAM), licensing, installation, training, or maintenance. This will direct you to the correct department.

Step 2: Prepare Your Information

Have the following ready before dialing:

• Product serial number or license key
• Model number and firmware/software version
• Proof of purchase or service contract number
• Description of the problem (including error codes, screenshots, or video if possible)
• Your company name, contact details, and preferred callback time

Step 3: Choose Your Contact Method

Hexagon offers four primary channels:

Option A: Toll-Free Phone Support

Dial the appropriate number from the previous section. Automated menus will guide you to the right department. Press 0 at any time to speak with a live agent. For urgent hardware failures affecting production, press the emergency option this triggers a priority dispatch system.

Option B: Online Support Portal

Visit https://support.hexagon.com to submit a ticket. The portal includes:

• Knowledge base with 10,000+ troubleshooting guides
• Live chat with technical specialists (MonFri, 7 AM7 PM EST)
• Self-service diagnostics for software issues
• Service request tracking with real-time updates

Most software-related issues are resolved faster through the portal, as agents can access your account history and system logs directly.

Option C: Email Support

For non-urgent inquiries, email support@hexagon.com. Response time is typically within 24 business hours. Include URGENT in the subject line for time-sensitive matters.

Option D: On-Site Service Request

If your equipment is down and cannot be repaired remotely, submit an on-site service request via the portal or call the hardware support line. Hexagon maintains over 200 certified field engineers across North America and can dispatch a technician within 424 hours depending on SLA tier.

Pro Tip: Register your equipment on Hexagons MyHexagon portal (www.myhexagon.com) to unlock personalized support, firmware alerts, and extended warranty benefits. Registration is free and takes less than five minutes.

Worldwide Helpline Directory

While Hexagon AB (US ops) primarily serves North America, its global presence ensures customers worldwide receive localized support. Hexagon operates regional service centers in Europe, Asia-Pacific, Latin America, and the Middle East, each with dedicated local language support. Below is the official worldwide helpline directory for Hexagon AB (US ops) customers outside the U.S. and Canada.

Europe

United Kingdom: +44 (0) 20 3865 4700

Germany: +49 (0) 611 336 90 0

France: +33 (0) 1 46 38 12 00

Sweden (Headquarters): +46 (0) 8 556 250 00

Italy: +39 02 365 680 10

Spain: +34 91 717 04 40

Asia-Pacific

China: +86 10 5927 2600

Japan: +81 3 6369 5550

South Korea: +82 2 516 7888

Australia: +61 2 9454 7700

India: +91 124 414 6600

Singapore: +65 6592 8600

Latin America

Brazil: +55 11 4193 7800

Mexico: +52 55 5286 7200

Argentina: +54 11 4329 6500

Colombia: +57 1 742 5460

Middle East & Africa

Saudi Arabia: +966 11 216 9000

United Arab Emirates: +971 4 398 6600

South Africa: +27 11 808 0400

Israel: +972 3 765 2500

All international numbers are staffed by local support teams fluent in regional languages and familiar with local regulations. For customers in regions without a listed number, Hexagon provides a centralized global support desk:

Global Support Center (24/7): +1-704-778-4000

Email: global.support@hexagon.com

When calling internationally, note that Hexagon does not offer toll-free access outside North America. However, many countries have local dial-in numbers with reduced rates. Visit www.hexagon.com/contact for the most updated directory, as numbers may change due to regional telecom updates.

About Hexagon AB (US ops) Customer Care Number | Toll Free Number Key industries and achievements

Hexagon AB (US ops) is not just a vendor its an enabler of industrial transformation. Its customer care infrastructure exists to support a diverse ecosystem of industries that demand the highest levels of precision, reliability, and uptime. Below are the key sectors Hexagon serves and the achievements that demonstrate its impact.

Manufacturing & Industrial Automation

Hexagons metrology solutions including laser trackers, CMMs, and 3D scanning systems are used by Fortune 500 manufacturers like Boeing, Tesla, and General Motors. Hexagons customer care team has developed specialized protocols for automotive and aerospace production lines, where even a 15-minute delay can cost over $100,000. In 2023, Hexagon reduced average resolution time for manufacturing hardware issues by 42% through predictive diagnostics and remote monitoring.

Geospatial & Surveying

Leica Geosystems, a Hexagon subsidiary, dominates the global surveying market. Its total stations, GNSS receivers, and LiDAR systems are used by government agencies, construction firms, and environmental consultants. Hexagons surveying support team includes former field engineers who understand terrain challenges, signal interference, and calibration needs in remote areas. In 2022, Hexagon launched its SurveyCare program, offering 24/7 emergency support for disaster response teams using its equipment.

Infrastructure & Utilities

Hexagons HxGN EAM software is used by 70% of North American utility companies to manage power grids, water systems, and pipeline networks. The customer care team for this division is certified in NERC CIP compliance and works closely with regulatory bodies to ensure systems remain secure and audit-ready. In 2023, Hexagon resolved over 12,000 critical infrastructure tickets with a 99.2% first-call resolution rate.

Smart Factories & Digital Twin Technology

Hexagons HxGN Smart Factory platform creates digital twins of production environments. Customer care specialists here are trained in IIoT, edge computing, and cybersecurity protocols. The team has developed proprietary diagnostic tools that detect anomalies in sensor networks before failures occur. This proactive approach has helped clients reduce unplanned downtime by up to 60%.

Public Safety & Defense

Hexagon provides mapping, situational awareness, and forensic analysis tools to U.S. military branches, FEMA, and law enforcement agencies. Support for these clients is handled through secure, encrypted channels and includes after-hours emergency response teams. In 2021, Hexagon was awarded the Department of Defenses Supplier Excellence Award for its rapid deployment and support during national emergencies.

Hexagons customer care achievements are not just anecdotal they are backed by industry recognition:

• 2023 Gartner Peer Insights Customers Choice for Industrial Software Support
• 2022 ISG Provider Lens Leader in Industrial IoT Support Services
• 2021 ServiceMax Award for Best Customer Success Program
• 2020 MIT Technology Review Top 10 Industrial Tech Innovators in Support

These accolades reflect Hexagons commitment to turning customer care from a reactive function into a strategic advantage one that directly contributes to client ROI, operational safety, and innovation velocity.

Global Service Access

Hexagon AB (US ops) ensures that no matter where you are in the world, your access to support is consistent, secure, and high-performing. The companys global service architecture is built on a hybrid model: localized support teams paired with centralized AI-driven analytics platforms.

Customers in North America benefit from the fastest response times due to Hexagons extensive network of 25 regional service centers and over 500 certified technicians. But global customers arent left behind. Hexagon uses cloud-based remote diagnostics, augmented reality (AR) support via HxGN AR Assist, and multilingual video chat to bridge geographic gaps.

For example, a mining company in Western Australia experiencing a GNSS receiver failure can initiate a video call with a Hexagon engineer in Charlotte, North Carolina, who can guide them through a calibration process using AR overlays projected onto their device screen. Meanwhile, a factory in Germany can access the same firmware update and troubleshooting guide as a plant in Ohio ensuring global standardization.

Hexagon also offers:

• Global Service Agreements (GSAs): Custom SLAs that guarantee response times across multiple countries.
• Multi-Currency Billing: Support invoices and subscriptions in local currencies.
• Localized Knowledge Bases: Support documentation translated into 14 languages, including Mandarin, Arabic, and Portuguese.
• Secure Data Sovereignty: All customer data is stored in regional data centers to comply with GDPR, CCPA, and other privacy laws.

Additionally, Hexagons Global Support Passport program allows enterprise clients to use any Hexagon support number worldwide under a single contract. A technician in Brazil can access the same service history and configuration data as a manager in Houston enabling seamless continuity.

For customers with multi-site operations, Hexagon provides a dedicated Global Account Manager who coordinates between local teams, ensuring consistent service quality and faster escalation paths. This integrated approach makes Hexagon one of the few industrial technology providers capable of delivering truly global, enterprise-grade customer care.

FAQs

Q1: What is the official Hexagon AB (US ops) toll-free customer care number?

A: The official toll-free number for general customer support in the U.S. and Canada is 1-800-445-7567. For hardware issues, use 1-800-544-4722. For software and licensing, call 1-888-322-4346. Always verify numbers on www.hexagon.com/support to avoid scams.

Q2: Is Hexagon customer support available 24/7?

A: Yes, emergency support for critical infrastructure, manufacturing, and defense clients is available 24/7 via the dedicated emergency lines. Standard support is available MondayFriday during business hours, with online chat and ticketing available 24/7.

Q3: Can I get help outside of business hours?

A: Absolutely. Press 9 on the software support line or 2 on the hardware line after hours to reach an on-call engineer. For non-emergency issues, submit a ticket via the online portal youll receive a response within 24 hours.

Q4: Do I need a service contract to get support?

A: No, basic technical support is available to all registered users. However, priority response times, on-site visits, and extended warranty coverage require an active service agreement.

Q5: How do I check the status of my support ticket?

A: Log in to your MyHexagon account at www.myhexagon.com and navigate to Support Tickets. Youll see real-time updates, including estimated resolution time and technician assignments.

Q6: What if I cant reach Hexagon support by phone?

A: Use the live chat feature on www.hexagon.com/support or submit a ticket via email at support@hexagon.com. Most issues are resolved within one business day through these channels.

Q7: Does Hexagon offer training for its software and hardware?

A: Yes. Hexagon provides free online training modules, live webinars, and certified instructor-led courses. Contact training@hexagon.com or visit www.hexagon.com/training to enroll.

Q8: Are Hexagons support lines secure and compliant with data privacy laws?

A: Yes. All support communications are encrypted. Hexagon complies with GDPR, CCPA, HIPAA (for medical device clients), and NIST cybersecurity standards. Customer data is never shared with third parties without explicit consent.

Q9: Can I speak to the same support representative if I have recurring issues?

A: Yes. Hexagon assigns a dedicated support liaison to enterprise clients and those with complex deployments. You can request continuity when opening a ticket or ask your account manager to assign a point of contact.

Q10: What should I do if I suspect a scam call pretending to be Hexagon support?

A: Hang up immediately. Hexagon will never call unsolicited to request payment, passwords, or remote access. Report suspicious calls to fraud@hexagon.com. Always verify contact details on the official website.

Conclusion

Hexagon AB (US ops) is more than a provider of advanced industrial technology its a partner in operational excellence. The companys customer care infrastructure is meticulously designed to match the complexity and criticality of the systems it supports. From the moment you dial the official Hexagon AB (US ops) customer care number, youre not just speaking to a support agent youre connecting with a global network of engineers, data scientists, and industry specialists committed to keeping your operations running.

Whether youre troubleshooting a sensor in a Detroit auto plant, managing a nationwide utility grid from a control room in Chicago, or deploying surveying equipment in the Amazon rainforest, Hexagons support ecosystem is built to understand your context, anticipate your needs, and resolve your issues with unmatched speed and precision. The toll-free numbers provided in this guide are your lifeline to that expertise.

Remember: the best technology is only as good as the support behind it. Hexagon AB (US ops) has invested billions in building a customer care model that turns service into strategy and thats why industry leaders trust them. Keep these contact details handy, register your equipment, and leverage the full power of Hexagons support network. When downtime costs millions, having the right support number isnt just convenient its essential.