FIS (Fidelity National Info) Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Fidelity National Information Services, commonly known as FIS, is one of the worlds largest providers of financial technology solutions and services. With a legacy spanning over five decades, FIS empowers banks, merchants, insurers, and other financial institutions to operate efficiently, securely, and innovatively in an increasingly digital economy. Whether you're a small business owner relying on FIS for payment processing or a global bank using its core banking software, access to reliable customer care is critical. This comprehensive guide provides everything you need to know about the FIS customer care number, toll-free support lines, global helplines, service access, and how to get the most out of their support ecosystem. Well also explore why FIS stands out in the fintech space, the industries it serves, and answers to frequently asked questions that customers and partners commonly encounter.

Why FIS (Fidelity National Info) Customer Care Number | Toll Free Number Customer Support is Unique

FIS doesnt just offer customer support it delivers enterprise-grade service designed for complex, mission-critical financial systems. Unlike generic tech support lines, FIS customer care is structured around industry-specific needs. Their support teams are not only trained in software troubleshooting but are also deeply versed in banking regulations, payment compliance, fraud detection protocols, and integration workflows. This specialization ensures that when you call the FIS customer care number, youre speaking to someone who understands not just your ticket, but your entire operational context.

What makes FIS support unique is its tiered, global service model. Whether you're in Houston, Hong Kong, or Helsinki, FIS maintains localized support centers with multilingual agents who are familiar with regional financial laws, time zones, and business practices. This global-local hybrid approach ensures that support is both culturally relevant and technically precise.

Additionally, FIS integrates AI-driven analytics into its customer service infrastructure. Before you even speak to an agent, the system may already be analyzing your account activity, transaction logs, or system alerts to anticipate your issue. This proactive support model reduces resolution time by up to 40% compared to industry averages, according to internal FIS performance metrics.

Another standout feature is the availability of dedicated account managers for enterprise clients. Large financial institutions and payment processors dont just get a toll-free number they get a personalized support ecosystem that includes priority routing, escalation protocols, and monthly performance reviews. This level of service is rarely matched by competitors in the fintech space.

Finally, FIS invests heavily in customer education. Alongside its support channels, FIS offers webinars, knowledge bases, video tutorials, and live Q&A sessions all accessible through its customer portal. This empowers users to resolve common issues independently while ensuring that when they do reach out, theyre better prepared to communicate their needs.

FIS (Fidelity National Info) Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

If youre seeking immediate assistance with FIS services, having the correct toll-free customer care number is essential. Below are the official FIS customer support contact numbers for the United States and select international regions. Always verify these numbers through FISs official website (fisglobal.com) to avoid scams or fraudulent helplines.

United States Toll-Free Customer Care Number

For customers in the United States, the primary FIS customer care toll-free number is:

1-800-325-8477

This line is available Monday through Friday, from 8:00 AM to 8:00 PM Eastern Time. It connects you to FISs U.S.-based technical support, billing inquiries, and account management teams. For urgent issues related to payment processing failures, system outages, or fraud alerts, this is your first point of contact.

FIS Merchant Services Support Line

Merchants using FISs payment processing platforms (including Worldpay, Vantiv, and other legacy brands now under the FIS umbrella) should use:

1-800-982-3144

This dedicated line handles issues related to point-of-sale (POS) systems, terminal malfunctions, transaction declines, chargebacks, and settlement discrepancies. Support is available 24/7 for critical merchant services issues.

FIS Banking Solutions Support

For financial institutions using FISs core banking software (such as Finxact, Alkami, or FISERV), the dedicated support line is:

1-800-447-7347

This line is reserved for bank IT teams, operations managers, and compliance officers experiencing issues with core systems, API integrations, or regulatory reporting tools. Business hours are MondayFriday, 7:00 AM7:00 PM Central Time.

FIS Global Customer Support (International)

While the U.S. numbers are optimized for domestic users, FIS maintains regional support centers worldwide. For international clients, the following numbers are recommended:

• United Kingdom: +44 20 3884 5000
• Canada: 1-800-668-8674
• Australia: 1800 809 400
• Germany: +49 69 9566 5000
• India: 1800 121 8000
• Brazil: 0800 891 5800
• Japan: 0120-86-4567

For all international inquiries, FIS recommends contacting your local account representative first. If you dont have one, use the nearest regional number above. FIS also offers 24/7 global support for enterprise clients with SLAs (Service Level Agreements) in place.

How to Reach FIS (Fidelity National Info) Customer Care Number | Toll Free Number Support

Reaching FIS customer support is straightforward, but knowing the right method for your issue can save you hours. Below is a step-by-step guide to connecting with FIS support using the most efficient channel for your needs.

Step 1: Identify Your Issue Type

Before calling, categorize your issue:

• Technical Issue: System error, login failure, API timeout, software crash
• Payment Processing: Failed transaction, declined card, settlement delay
• Billing & Invoicing: Incorrect charges, missing invoice, payment dispute
• Account Management: User access, role changes, multi-user permissions
• Compliance & Security: Fraud alert, PCI-DSS audit, regulatory reporting

Each category routes to a different support queue. Calling the wrong number may delay resolution.

Step 2: Use the Correct FIS Customer Care Number

Refer to the list above and dial the number corresponding to your issue type and region. For example:

• Merchants with POS problems ? 1-800-982-3144
• Banking clients with core system issues ? 1-800-447-7347
• General U.S. inquiries ? 1-800-325-8477

Step 3: Prepare Your Account Information

Have the following ready before calling:

• Your FIS client ID or merchant ID
• Company name and registered address
• Relevant transaction IDs or error codes
• Screen captures or logs (if applicable)
• Your preferred contact method (email, phone, portal ticket)

Providing this information upfront reduces hold times and ensures faster ticket creation.

Step 4: Utilize FIS Customer Portal

For non-urgent issues, FIS strongly recommends using its online customer portal at https://customer.fisglobal.com. The portal allows you to:

• Submit tickets with attachments
• Track ticket status in real time
• Access knowledge base articles and video guides
• Chat with virtual support assistants (AI-powered)
• Download invoices and statements

Portal tickets are typically responded to within 48 business hours, compared to 2448 hours for phone support during peak times.

Step 5: Escalate When Necessary

If your issue isnt resolved within 48 hours or involves a critical system outage, request escalation. Ask for a Tier 2 Support Engineer or Account Manager. Enterprise clients can also use their dedicated escalation hotline, often listed in their service agreement.

Step 6: Follow Up and Provide Feedback

After resolution, FIS sends a satisfaction survey via email. Completing this helps them improve service quality. If youre unsatisfied with the outcome, contact FISs Customer Experience Team at customerexperience@fisglobal.com with your ticket number and details.

Worldwide Helpline Directory

FIS operates in over 130 countries and supports clients in more than 50 languages. To ensure seamless global support, FIS maintains localized helplines and service centers across key regions. Below is a comprehensive directory of FIS customer support numbers by country and region.

North America

• United States: 1-800-325-8477 (General), 1-800-982-3144 (Merchant), 1-800-447-7347 (Banking)
• Canada: 1-800-668-8674
• Mexico: 01-800-744-8846

Europe

• United Kingdom: +44 20 3884 5000
• Germany: +49 69 9566 5000
• France: +33 1 70 72 72 00
• Spain: +34 91 431 31 00
• Italy: +39 02 3664 2400
• Netherlands: +31 20 545 0500
• Sweden: +46 8 506 330 00
• Switzerland: +41 44 545 67 00

Asia-Pacific

• Australia: 1800 809 400
• New Zealand: 0800 455 665
• India: 1800 121 8000
• China: 400-820-1234
• Japan: 0120-86-4567
• Singapore: 1800 221 0770
• Malaysia: 1-800-88-3344
• Philippines: 1800-10-888888
• South Korea: 080-891-2200

Latin America

• Brazil: 0800 891 5800
• Argentina: 0800-888-3477
• Chile: 800 800 240
• Colombia: 01800 112 3344
• Mexico: 01-800-744-8846

Africa and Middle East

• South Africa: 0800 001 111
• Nigeria: 0800 999 8888
• United Arab Emirates: 8000 1234 567
• Saudi Arabia: 800 844 0000
• Egypt: 19777

Note: Some countries may have both toll-free and local-rate numbers. Always check FISs official website for the most current contact details. For clients in countries not listed above, contact FISs global headquarters at +1 (904) 854-7100 for assistance in routing your inquiry.

About FIS (Fidelity National Info) Customer Care Number | Toll Free Number Key Industries and Achievements

FIS is not just a customer service provider its a global fintech powerhouse that serves some of the worlds most complex financial ecosystems. Understanding the industries FIS supports helps contextualize the depth and breadth of its customer care infrastructure.

Key Industries Served by FIS

1. Banking and Financial Services

FIS is the backbone of over 20,000 financial institutions worldwide, including 19 of the top 20 global banks. Its core banking platforms (like Finxact and FISERV) handle over $2 trillion in daily transactions. FIS customer care for this sector includes 24/7 system monitoring, regulatory compliance support (GDPR, SOX, Basel III), and API integration assistance for open banking initiatives.

2. Merchant Services and Payment Processing

Through its acquisition of Worldpay, FIS became the largest payment processor in the world, handling over 40 billion transactions annually. FIS supports retailers, e-commerce platforms, and mobile payment apps with real-time fraud detection, chargeback management, and multi-currency settlement services. The dedicated merchant support line ensures rapid resolution of payment failures that could cost businesses thousands per hour.

3. Insurance and Wealth Management

FIS provides policy administration, claims processing, and investment platform solutions to insurers and wealth managers. Its customer care teams include specialists in actuarial systems, compliance with insurance regulations (NAIC, Solvency II), and portfolio reporting tools. Support is tailored to the unique data privacy and audit requirements of this industry.

4. Government and Public Sector

FIS powers tax collection systems, social security disbursements, and public benefit programs in multiple countries. Its customer care for government clients includes secure data handling protocols, audit trail documentation, and multi-agency coordination support.

5. Healthcare and Financial Services

FIS integrates financial systems with healthcare providers to manage patient billing, insurance claims, and payment plans. This niche area requires HIPAA-compliant support, which FIS delivers through encrypted channels and trained compliance officers.

Major Achievements

• 2023 Ranked

  1 in Gartners Magic Quadrant for Core Banking Platforms

• 2022 Processed over 40 billion transactions globally
• 2021 Acquired Marqeta to expand real-time payment capabilities
• 2020 Launched AI-powered fraud detection system reducing false declines by 65%
• 2019 Recognized by Forbes as one of the Worlds Most Innovative Companies
• 2018 Achieved 99.99% system uptime across all global data centers
• 2017 Integrated blockchain technology into cross-border payment settlement

These achievements are not just technical milestones they directly impact customer experience. For example, FISs 99.99% uptime means customers rarely need to call support. But when they do, the system is built to handle the load without delays.

Global Service Access

FISs global service access model is one of its most compelling differentiators. Unlike many fintech firms that outsource support to low-cost regions, FIS operates a hybrid model: localized teams in key markets, backed by centralized AI and global expertise.

Each regional support center is staffed with agents fluent in local languages and familiar with regional financial regulations. For example, a client in Germany will speak to a German-speaking agent who understands PSD2 compliance, while a client in India will speak to someone familiar with RBI guidelines and UPI integration.

FIS also offers multilingual web and mobile support. The FIS Customer Portal is available in English, Spanish, French, German, Japanese, Mandarin, and Portuguese. Real-time translation is available for live chat and email support.

For multinational corporations with operations in multiple countries, FIS provides a unified global support portal where clients can manage all their regional accounts from a single dashboard. This eliminates the need to juggle multiple numbers, portals, and support teams.

Additionally, FIS has established 12 global service centers across North America, Europe, Asia, and Latin America, each operating under ISO 27001 and SOC 2 certifications for security and data integrity. These centers are interconnected through a real-time knowledge-sharing network, ensuring that solutions developed in one region can be rapidly deployed in another.

FIS also offers follow-the-sun support for enterprise clients. If an issue arises at 2 AM in New York, the support ticket is automatically routed to the team in Bangalore, then to London, ensuring continuous coverage without delays.

For clients with high-risk or mission-critical systems, FIS provides dedicated incident response teams that can be activated within 15 minutes of a critical alert. These teams include engineers, compliance officers, and communications specialists who work together to contain, resolve, and communicate outages to stakeholders.

FAQs

Q1: What is the official FIS customer care toll-free number in the U.S.?

A: The primary FIS customer care toll-free number in the United States is 1-800-325-8477. For merchant services, use 1-800-982-3144. For banking solutions, use 1-800-447-7347.

Q2: Is FIS customer support available 24/7?

A: Standard support is available MondayFriday, 8 AM8 PM Eastern Time. However, merchant services and enterprise clients with SLAs have 24/7 access to critical support lines.

Q3: Can I get help in Spanish or other languages?

A: Yes. FIS offers multilingual support in Spanish, French, German, Portuguese, Mandarin, Japanese, and more. Language options are available via phone, portal, and email.

Q4: What should I do if I cant reach FIS by phone?

A: Use the FIS Customer Portal at https://customer.fisglobal.com to submit a ticket. Portal tickets are typically responded to within 48 business hours. You can also email support at support@fisglobal.com for non-urgent issues.

Q5: How do I report fraud or a security breach?

A: Immediately call the FIS Merchant Services line at 1-800-982-3144 (for merchants) or the Banking Solutions line at 1-800-447-7347 (for banks). You can also report via the portal under Security Incident. FIS has a dedicated fraud response team that activates within 15 minutes.

Q6: Does FIS offer live chat support?

A: Yes. Live chat is available through the FIS Customer Portal during business hours. The chatbot can resolve common issues instantly, and complex queries are escalated to human agents.

Q7: How long does it take to get a response to a support ticket?

A: Standard tickets: 48 business hours. Priority tickets (for enterprise clients): 12 hours. Critical system outages: immediate response with a team assigned within 15 minutes.

Q8: Can I speak to a manager if Im not satisfied with support?

A: Yes. Ask the support agent to escalate your ticket to a Team Lead or Account Manager. Enterprise clients have direct access to their assigned relationship manager.

Q9: Are there any fees for using FIS customer support?

A: No. Customer support is included as part of your FIS service agreement. There are no additional charges for calls, portal access, or ticket submissions.

Q10: Where can I find FIS service status updates?

A: Visit https://status.fisglobal.com for real-time updates on system outages, maintenance windows, and performance metrics.

Conclusion

FIS (Fidelity National Information Services) stands as a titan in the global financial technology landscape, providing the infrastructure that keeps banks, merchants, insurers, and governments running smoothly. Its customer care infrastructure is as robust and sophisticated as the systems it supports. From toll-free numbers in the U.S. to multilingual helplines across six continents, FIS ensures that no matter where you are or what issue you face, expert support is never out of reach.

The uniqueness of FIS customer care lies not just in its availability, but in its depth the industry-specific expertise, proactive AI tools, global-local hybrid model, and enterprise-grade SLAs that set it apart from generic tech support providers. Whether youre a small business owner experiencing a payment glitch or a global bank managing a system upgrade, FISs support ecosystem is designed to respond with precision, speed, and understanding.

Remember: always use official FIS contact numbers to avoid scams. Bookmark the official support portal, save the correct toll-free numbers, and leverage the global directory provided here to ensure seamless access to support whenever you need it. FIS doesnt just solve problems it anticipates them. And with the right knowledge, you can ensure your experience with FIS is as seamless as the technology it delivers.