Figure Eight (Appen) Customer Care Number | Toll Free Number Customer Care Number | Toll Free Number

Figure Eight, formerly known as CrowdFlower and now fully integrated into Appen, stands as a global leader in artificial intelligence (AI) training data services. Founded in 2009, Figure Eight revolutionized the way companies acquire high-quality, human-annotated data to train machine learning models. In 2019, Appen acquired Figure Eight to create one of the largest and most comprehensive AI data platforms in the world. Today, Appen leverages the combined expertise of both companies to deliver scalable, accurate, and ethically sourced training data for industries ranging from autonomous vehicles and healthcare to e-commerce and natural language processing.

As businesses increasingly rely on AI to automate decisions, enhance customer experiences, and optimize operations, the demand for reliable, responsive, and expert customer support has never been higher. Whether you're a data annotator, a corporate client deploying AI models, or a technical partner integrating Appens platforms, having direct access to a trusted customer care number is essential. This article provides a complete, SEO-optimized guide to the Figure Eight (Appen) customer care number, toll-free support lines, global helplines, service access, and everything you need to know to connect with Appens dedicated support teams efficiently.

Why Figure Eight (Appen) Customer Care Number | Toll Free Number Customer Support is Unique

Appens customer support system is not just a helpdeskits a strategic extension of its AI data ecosystem. Unlike traditional SaaS platforms that offer generic tiered support, Appens customer care is deeply integrated with its data science, project management, and quality assurance teams. This means that when you call the Figure Eight (Appen) customer care number, youre not speaking to a frontline agent reading from a script. Youre connecting with professionals who understand the nuances of data labeling, model training cycles, and AI performance metrics.

Appens support model is built on three pillars: expertise, responsiveness, and global scalability. First, every support representative undergoes rigorous training in AI data workflows, platform navigation (including Appens MyProject and Connect platforms), and compliance standards such as GDPR and CCPA. Second, Appen guarantees rapid response timescritical for clients managing time-sensitive AI model iterations. Third, with teams located across North America, Europe, Asia-Pacific, and Latin America, Appen offers 24/7 multilingual support tailored to regional business hours and regulatory environments.

Another distinguishing feature is Appens proactive support approach. Rather than waiting for clients to report issues, Appens customer care team monitors project health dashboards and reaches out when anomalies are detectedsuch as declining annotator accuracy or data bottlenecks. This level of service is rare in the AI data industry and sets Appen apart from competitors who treat customer support as a cost center rather than a value driver.

Additionally, Appens customer care integrates seamlessly with its client success managers. For enterprise clients, a dedicated account manager is assigned alongside access to the toll-free customer care number, ensuring continuity and personalized service. This hybrid modelcombining automated monitoring with human expertiseis why Fortune 500 companies, leading AI startups, and government agencies trust Appen as their primary data partner.

Figure Eight (Appen) Customer Care Number | Toll Free Number Toll-Free and Helpline Numbers

Accessing Appens customer care is straightforward, with dedicated toll-free numbers available across major regions. These numbers are monitored 24 hours a day, 7 days a week, ensuring that clients and annotators can reach support regardless of time zone or urgency.

Below is the official list of toll-free and helpline numbers for Figure Eight (Appen) customer care:

• United States & Canada: 1-800-325-0366
• United Kingdom: 0800 048 6677
• Australia: 1800 861 117
• Germany: 0800 183 6688
• France: 0800 910 722
• Japan: 0120-948-722
• India: 1800-123-7744
• Brazil: 0800 891 3744
• Mexico: 01 800 900 2078
• Singapore: 800 852 8846
• China (Mainland): 400-666-2078

These numbers are verified by Appens corporate communications team and are listed on their official website (appen.com) under the Contact Us section. Always ensure you are dialing the number from the official Appen website to avoid scams or phishing attempts. Appen does not charge any fees for calls to these toll-free numbers, and all calls are recorded for quality assurance and training purposes.

For urgent technical emergencies, such as platform outages or data integrity issues affecting live AI models, clients are advised to use the dedicated Emergency Support Line: +1-415-864-7700 (International Direct). This line is reserved for Tier-3 support and enterprise clients with SLA agreements.

How to Reach Figure Eight (Appen) Customer Care Number | Toll Free Number Support

Reaching Appens customer care team is designed to be fast, intuitive, and effective. Whether youre a first-time user or a long-term enterprise client, heres a step-by-step guide to connecting with the right support channel.

Step 1: Identify Your Issue Type

Appen categorizes support requests into four main types: Technical Issues, Project Management, Annotator Support, and Billing/Contract Inquiries. Knowing your category helps route your call efficiently.

• Technical Issues: Platform login failures, API errors, data upload problems, or integration bugs.
• Project Management: Requesting project modifications, adding annotators, changing task instructions, or adjusting deadlines.
• Annotator Support: Payment delays, account verification, task access issues, or training module problems.
• Billing/Contract Inquiries: Invoice discrepancies, contract renewals, pricing questions, or purchase order processing.

Step 2: Use the Correct Toll-Free Number

Select the toll-free number corresponding to your country or region from the list above. If youre calling from outside your registered region, use the international direct line: +1-415-864-7700.

Step 3: Prepare Your Information

To expedite your support request, have the following ready:

• Your Appen Client ID or Annotator ID
• Project Name or ID
• Screen capture or error message (if applicable)
• Timeline of the issue (when it started, frequency, steps taken)
• Any reference numbers from prior support tickets

Step 4: Navigate the IVR System

Appens automated phone system uses a simple menu structure:

• Press 1: Technical Support
• Press 2: Project Management
• Press 3: Annotator Helpdesk
• Press 4: Billing & Contracts
• Press 0: Speak to a Live Agent (for urgent issues)

If you press 0, you will be connected to a senior support specialist who can escalate your issue immediately. For non-urgent matters, you may be offered a callback within 15 minutes.

Step 5: Follow Up via Email or Portal

After your call, Appen automatically sends a confirmation email with a ticket number. You can track your ticket status in real time via the Appen Client Portal at client.appen.com. For annotators, visit annotator.appen.com to view payment history, task status, and support tickets.

Appen also offers live chat support during business hours (9 AM6 PM local time) via the Help button on their website. Chat agents can assist with basic inquiries and escalate complex issues to phone support.

Worldwide Helpline Directory

Appens global footprint spans over 130 countries, and its customer care infrastructure reflects this diversity. Below is a comprehensive directory of regional helpline numbers, including local landline and mobile options, to ensure seamless communication regardless of your location.

North America

• United States: 1-800-325-0366 (Toll-Free) | 1-415-864-7700 (Emergency)
• Canada: 1-800-325-0366 (Toll-Free) | 1-415-864-7700 (Emergency)
• Mexico: 01 800 900 2078 (Toll-Free) | +1-415-864-7700 (International)

Europe

• United Kingdom: 0800 048 6677 (Toll-Free) | +44-20-3868-7700 (Direct)
• Germany: 0800 183 6688 (Toll-Free) | +49-30-5684-7700 (Direct)
• France: 0800 910 722 (Toll-Free) | +33-1-7036-7700 (Direct)
• Italy: 800 911 777 (Toll-Free) | +39-02-9475-7700 (Direct)
• Spain: 900 815 667 (Toll-Free) | +34-911-234-770 (Direct)
• Netherlands: 0800 022 1222 (Toll-Free) | +31-20-790-7700 (Direct)
• Sweden: 020-812 222 (Toll-Free) | +46-8-5063-7700 (Direct)
• Switzerland: 0800 810 810 (Toll-Free) | +41-44-500-7700 (Direct)

Asia-Pacific

• Australia: 1800 861 117 (Toll-Free) | +61-2-8088-7700 (Direct)
• Japan: 0120-948-722 (Toll-Free) | +81-3-6832-7700 (Direct)
• India: 1800-123-7744 (Toll-Free) | +91-80-4115-7700 (Direct)
• China (Mainland): 400-666-2078 (Toll-Free) | +86-21-6088-7700 (Direct)
• Singapore: 800 852 8846 (Toll-Free) | +65-6592-7700 (Direct)
• South Korea: 080-888-7744 (Toll-Free) | +82-2-555-7700 (Direct)
• Philippines: 1800-888-7744 (Toll-Free) | +63-2-8812-7700 (Direct)
• Indonesia: 001-803-011-0011 (Toll-Free) | +62-21-2999-7700 (Direct)
• Thailand: 1800-080-177 (Toll-Free) | +66-2-008-7700 (Direct)

Latin America

• Brazil: 0800 891 3744 (Toll-Free) | +55-11-4003-7700 (Direct)
• Argentina: 0800-888-7744 (Toll-Free) | +54-11-5289-7700 (Direct)
• Colombia: 01800-512-7744 (Toll-Free) | +57-1-704-7700 (Direct)
• Chile: 800-100-774 (Toll-Free) | +56-2-2688-7700 (Direct)
• Mexico: 01 800 900 2078 (Toll-Free) | +1-415-864-7700 (International)

Middle East & Africa

• Saudi Arabia: 800-844-4444 (Toll-Free) | +966-11-414-7700 (Direct)
• United Arab Emirates: 800-088-7744 (Toll-Free) | +971-4-322-7700 (Direct)
• South Africa: 0800-900-774 (Toll-Free) | +27-11-462-7700 (Direct)
• Nigeria: 0800-APEN-HELP (0800-2736-4357) | +234-1-271-7700 (Direct)
• Egypt: 0800-123-7744 (Toll-Free) | +20-2-2258-7700 (Direct)

Appen continuously updates its helpline directory to reflect local telecom regulations and carrier partnerships. For the most current numbers, always visit appen.com/contact. If you cannot find a number for your country, use the international direct line: +1-415-864-7700.

About Figure Eight (Appen) Customer Care Number | Toll Free Number Key Industries and Achievements

Appens customer care infrastructure is not just a support systemits a testament to the scale and complexity of the AI projects it enables. The company serves some of the worlds most demanding industries, each requiring specialized data labeling, compliance protocols, and real-time support.

Key Industries Served

Autonomous Vehicles

Appen provides high-precision annotation for lidar, radar, and camera data used by Tesla, Waymo, Cruise, and other autonomous vehicle developers. Their customer care team includes automotive engineers who understand sensor fusion, object detection thresholds, and safety-critical labeling standards.

Healthcare & Medical AI

Appen supports AI models trained on medical imaging (X-rays, MRIs, CT scans), clinical notes, and diagnostic datasets. All annotators are trained in HIPAA and GDPR compliance, and customer care liaises directly with hospital IT departments and clinical data officers.

E-Commerce & Retail

From product categorization to visual search and recommendation engines, Appen helps Amazon, Alibaba, Walmart, and Shopify train AI to understand product images, descriptions, and customer intent. Support specialists are trained in taxonomy development and multilingual product labeling.

Natural Language Processing (NLP)

Appen powers chatbots, voice assistants (like Siri and Alexa), and translation systems with annotated text data in over 150 languages. Their customer care team includes linguists and NLP engineers who assist with dialect-specific annotation guidelines and semantic tagging.

Financial Services

Banks and fintech firms use Appen to train fraud detection models, analyze customer service transcripts, and extract data from financial documents. Support is aligned with SOC 2 and PCI-DSS compliance requirements.

Notable Achievements

• Trained over 1.2 billion data points for AI models in 2023 alone.
• Managed annotation projects in 150+ languages and dialects.
• Processed over 500 million images for autonomous driving systems.
• Recognized as a Leader in the 2023 Gartner Magic Quadrant for Data Annotation Services.
• Won the AI Breakthrough Award for Best AI Data Platform in 2022 and 2023.
• Partnered with 20+ Fortune 500 companies on mission-critical AI deployments.

These achievements are underpinned by Appens commitment to quality, ethics, and customer service. The customer care number isnt just a contact pointits the frontline of Appens mission to make AI trustworthy, accurate, and globally accessible.

Global Service Access

Appens global service access model ensures that no matter where you are, you can engage with their customer care system with the same level of reliability and responsiveness. This is achieved through a combination of localized support centers, multilingual teams, and cloud-based infrastructure.

Appen operates six regional support hubs: San Francisco (North America), London (Europe), Sydney (Asia-Pacific), So Paulo (Latin America), Bangalore (India), and Dubai (Middle East). Each hub is staffed with native-language speakers trained in local business practices and compliance laws. For example, the Bangalore hub handles all support for South Asian clients in English, Hindi, Tamil, and Bengali, while the Dubai hub supports Arabic-speaking clients with expertise in GCC regulatory frameworks.

In addition to physical centers, Appen leverages AI-powered routing to direct calls based on language, time zone, and issue complexity. A German client calling at 3 AM local time will be routed to the London hub, where agents are awake and fluent in German. A Japanese annotator reporting a payment delay at midnight will be connected to the Sydney team, which operates during Japans business hours.

Appen also offers asynchronous support options for clients who prefer email or ticketing over phone calls. All support tickets are guaranteed a first-response time of under 4 hours for enterprise clients and under 24 hours for standard accounts. Priority is given to clients with active AI model deployments, ensuring business continuity.

For clients in regions with limited telecommunication infrastructure, Appen provides SMS-based support and WhatsApp integration. In Nigeria, for example, clients can text HELP to +234-809-000-7700 to receive automated troubleshooting steps or request a callback.

Appens global service access is not just about geographyits about cultural and linguistic sensitivity. Their customer care training includes modules on cultural communication styles, time perception, and privacy norms, ensuring that clients feel respected and understood regardless of location.

FAQs

What is the Figure Eight (Appen) customer care number in the US?

The toll-free customer care number in the United States is 1-800-325-0366. For urgent technical emergencies, use +1-415-864-7700.

Is the Appen customer care number toll-free internationally?

Appen provides toll-free numbers in over 20 countries. If youre calling from a country not listed, use the international direct line: +1-415-864-7700. Standard international calling rates may apply.

Can I get help in my native language?

Yes. Appen offers customer care in over 40 languages, including Spanish, Mandarin, French, Arabic, Japanese, Hindi, Portuguese, and Russian. When you call, select your preferred language via the IVR menu.

How long does it take to get a response from Appen support?

Phone support is immediate. Email and ticket responses are guaranteed within 4 hours for enterprise clients and 24 hours for standard users. Urgent issues are escalated within 15 minutes.

Do I need an account to use the customer care number?

You do not need an account to call the toll-free number. However, having your Client ID or Annotator ID ready will significantly speed up resolution.

What if Im an annotator and havent been paid?

Contact the Annotator Support line at your regional toll-free number (e.g., 1-800-325-0366 in the US). Have your payment ID and task history ready. Appen processes all legitimate payments within 7 business days.

Can I chat with Appen support instead of calling?

Yes. Visit appen.com and click the Help button in the bottom-right corner to initiate live chat during business hours (9 AM6 PM local time).

Are Appens customer care services available 24/7?

Yes. Appens toll-free numbers and emergency lines are monitored 24/7, 365 days a year.

What should I do if I suspect a scam using Appens customer care number?

Never provide personal information or payment details to unsolicited callers. Always verify the number by visiting appen.com/contact. Report suspicious activity to support@appen.com.

Does Appen offer training for new annotators?

Yes. Appen provides free online training modules accessible via the Annotator Portal. Customer care can assist with login issues or course access.

Conclusion

The Figure Eight (Appen) customer care number is far more than a contact lineit is the lifeline connecting global AI innovation with the human expertise that makes it possible. As artificial intelligence continues to reshape industries, the need for reliable, knowledgeable, and compassionate customer support has never been greater. Appens commitment to excellence in customer careevident in its multilingual toll-free numbers, 24/7 global coverage, and industry-specific support teamssets a new standard for the AI data industry.

Whether youre a data annotator seeking timely payment, a startup deploying your first AI model, or a multinational corporation scaling enterprise AI, Appens customer care infrastructure is designed to meet your needs with precision and care. By leveraging the toll-free numbers provided in this guide, you gain direct access to the experts who ensure your AI projects run smoothly, ethically, and efficiently.

Remember: when you call the Figure Eight (Appen) customer care number, youre not just reaching a helpdeskyoure connecting with the backbone of the AI revolution. Keep this guide handy, bookmark the official Appen contact page, and never hesitate to reach out. Your success in AI depends on it.